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For Companies At a Glance
- Tasks: Support sales teams by crafting solutions and managing documentation for client engagements.
- Company: Join Global Payments, a leader in payment technology, helping millions move money daily.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of an innovative team shaping the future of payments technology.
- Qualifications: 5+ years in payments, strong communication skills, and a knack for problem-solving required.
- Other info: Willingness to travel and engage with clients is essential.
The predicted salary is between 36000 - 60000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
The Solution Engineer role is critical to ensure we elicit a detailed understanding of the needs and pain points of issuers, crafting and articulating compelling TSYS solutions to meet these needs. The role is fast paced, varied, and requires deep collaboration with an experienced, supportive TSYS team. It’s an exciting time to join us as we look to grow our already impressive footprint across Europe.
Based in the UK, the Solution Engineer works directly with our sales team to support new name and existing client sales engagements, from early-stage meetings through to handover to our implementations team. The role will include the following activities:
- Providing day to day and strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Information (RFI) and Request for Proposal (RFP), presentations, prospect visit management, and prospect meetings.
- Serving as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects.
- Managing all sales documentation and deliverables, ensuring accuracy and availability.
- Providing updates/reports of prospects to Senior Management.
As the issuer processing Subject Matter Expert (SME), you’ll provide strategic support to Sales during various phases of the sales cycle. You’ll create, review, and/or lead the creation of proposal materials for existing and prospective clients preliminary call activities, performing prospect research, presentation preparation, compiling and/or developing collateral materials, and/or meeting preparation / follow-up. You’ll run value proposition sessions with internal teams to develop strong, quantifiable and winning themes to build our responses around. You’ll complete and review documentation in response to a Request for Information (RFI) and Request for Proposal (RFP). Creates and leads pitch presentations to prospective clients, to include storyboarding and creation of compelling presentation material, and coaching of the bid team to ensure consistent messages are being delivered. Completes solution design work, addressing client requirements and working with internal technical and commercial teams to formulate a winning proposal. Delivers product demos against prospect requirements – working with TSYS Product teams to bring our solutions to life with prospective clients. Facilitates the development of sales strategies with other inter-company departments and other partners (vendors) involved in the sales process for individual prospects. Works in close liaison with Marketing and/or product owners to gather information and materials for sales offerings. Identifies coaching/mentoring opportunities and provides less experienced Solution Engineers with feedback and advice regarding sales support activities. Assists management with the coordination of strategic Sales Team activity that may not directly involve a client / prospect such as team education, trade show participation, etc. Compiles information and prepares reporting of strategic sales activities and key sales metrics for management to present to the executive leadership team. Remains knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry. Maintains a comprehensive knowledge of all applications, modules, Value Added Products (VAP) offerings, and/or systems that are being sold by the supported Sales team.
What are we looking for in this role?
- Extensive experience in the payments industry – 5 years plus ideally, with a significant portion of this in issuer processing.
- Experience working with the TSYS TS2 platform and ecosystem an advantage.
- Articulate and a good standard of English too - writing skills are important.
- Good understanding of latest trends in IT – cloud computing, big data, APIs etc.
- Experience presenting to mid-level / senior audiences.
- Strong writing skills, able to clearly and concisely convey TSYS value propositions in proposals and presentations.
- Advanced ability to be an effective problem solver and act quickly to resolve issues.
- Effective listener and communicator who is able to be a reliable strategic partner to the sales team.
- Team player, helping out on opportunities across regions depending on work stack, and proactively supporting and coaching more junior members of the team.
- Effective relationship building, to grow both internal network at TSYS in order to create accurate, up to date sales collateral; and external network to gain industry / prospect insights.
- Strong analytical skills, able to identify prospect needs and develop a tailored value proposition and solution with clearly identified benefits to differentiate TSYS against our competition.
- Technical experience an advantage – knowledge of solution architecture, integration patterns and different SDLCs.
- Willingness to travel, to meet prospects and internal TSYS teams, growing your internal and external networks.
Contact Detail:
Total System Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer, UK and Ireland
✨Tip Number 1
Familiarise yourself with the TSYS TS2 platform and its ecosystem. Understanding how this platform operates will give you a significant edge during interviews, as you'll be able to speak knowledgeably about its features and benefits.
✨Tip Number 2
Network within the payments industry, especially with professionals who have experience in issuer processing. Attend relevant events or webinars to build connections that could provide insights or even referrals for your application.
✨Tip Number 3
Stay updated on the latest trends in IT, such as cloud computing and APIs. Being able to discuss these topics intelligently will demonstrate your commitment to the field and your ability to adapt to new technologies.
✨Tip Number 4
Prepare to showcase your presentation skills by creating mock pitch presentations. Practising how to convey TSYS value propositions clearly and effectively will help you stand out during the interview process.
We think you need these skills to ace Solution Engineer, UK and Ireland
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Solution Engineer position. Tailor your application to highlight how your experience aligns with the specific needs outlined in the job description.
Highlight Relevant Experience: Emphasise your extensive experience in the payments industry, particularly in issuer processing. Provide concrete examples of past roles where you've successfully supported sales teams or developed proposals, showcasing your ability to convey value propositions effectively.
Showcase Your Writing Skills: Since strong writing skills are crucial for this role, ensure your application is well-structured and free of errors. Use clear and concise language to demonstrate your ability to articulate complex ideas simply, as this will reflect your capability in creating compelling proposals and presentations.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences that are relevant to the Solution Engineer role. Mention your familiarity with the TSYS TS2 platform and any technical knowledge you possess, as these will set you apart from other candidates.
How to prepare for a job interview at Total System Services
✨Understand the Payments Landscape
Before your interview, make sure you have a solid grasp of the payments industry, especially issuer processing. Familiarise yourself with current trends, technologies, and challenges that companies like TSYS face. This knowledge will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
As a Solution Engineer, you'll need to demonstrate your ability to solve complex problems. Prepare examples from your past experiences where you've successfully identified issues and implemented effective solutions. Be ready to discuss how you can apply these skills to support the sales team.
✨Prepare for Presentation Scenarios
Since the role involves creating and delivering presentations, practice your presentation skills. You might be asked to present a mock proposal or value proposition during the interview. Focus on clarity, engagement, and how you can convey TSYS's value effectively.
✨Build Rapport with Interviewers
Effective relationship building is key in this role. During the interview, aim to connect with your interviewers by actively listening and engaging in conversation. Show that you're not just a team player but also someone who can foster strong internal and external relationships.
