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- Tasks: Resolve customer complaints and ensure satisfaction through effective communication.
- Company: Leading payments technology company with a focus on customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Make a real difference in customer experiences and be part of a dynamic team.
- Qualifications: Strong customer service skills and analytical mindset required.
- Other info: Join a vibrant team dedicated to excellence in customer support.
The predicted salary is between 28800 - 43200 £ per year.
A leading payments technology company based in the United Kingdom seeks a customer service specialist focused on complaint resolution. You will ensure all customer issues are addressed thoroughly and on time, negotiate fair outcomes, and support the resolutions team with best practices.
The ideal candidate possesses strong customer service skills, analytical abilities, and a commitment to maintaining high satisfaction levels. Join this dynamic team to impact the customer experience positively.
Customer Insight & Resolution Specialist (UK&I) in Leicester employer: Total System Services
Contact Detail:
Total System Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight & Resolution Specialist (UK&I) in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle complaints and resolve issues. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to improve customer satisfaction in the past. We love seeing candidates who can back up their claims with real examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Insight & Resolution Specialist (UK&I) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience you have in complaint resolution. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Analytical Skills: Since this role involves resolving customer issues, it’s important to demonstrate your analytical abilities. Include examples of how you've used data or feedback to improve customer satisfaction in previous roles. We appreciate a problem-solver!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Total System Services
✨Know the Company Inside Out
Before your interview, take some time to research the payments technology company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Insight & Resolution Specialist, you'll likely face scenario-based questions about handling customer complaints. Think of specific examples from your past experiences where you successfully resolved issues and be ready to discuss your thought process and the outcomes.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to demonstrate how you've used data to inform your decisions in previous roles. Bring examples of how you've analysed customer feedback or complaint trends to improve service delivery.
✨Emphasise Your Commitment to Customer Satisfaction
Highlight your dedication to maintaining high satisfaction levels during the interview. Share stories that illustrate your commitment to going above and beyond for customers, and how you’ve negotiated fair outcomes in challenging situations.
