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- Tasks: As a Fraud Analyst, you'll analyse customer accounts and prevent fraudulent activities.
- Company: Join Global Payments, a leader in payment technology serving millions worldwide.
- Benefits: Enjoy competitive pay, life insurance, healthcare plans, and generous leave options.
- Why this job: Make a real impact by protecting customers and enhancing their experience.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
- Other info: Full training provided on-site; flexible hours with additional pay for unsociable shifts.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact center in Caldecotte, Milton Keynes. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analyzing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Hourly rate: £12.21
Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Benefits:
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
Responsibilities in this role:
- Completing both inbound and outbound calls
- Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
- Generating and assisting with completion of reports
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Logging and processing complaints
- Noticing and reporting trends and common pitfalls
- Providing expert advice and support to other internal teams, providing a streamlined experience for customers
The right candidate will have:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organisational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Fraud Analyst employer: Total System Services
Contact Detail:
Total System Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Familiarise yourself with common fraud detection techniques and tools. Understanding the basics of how fraud is identified can give you an edge during interviews, showing your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Since the role involves calming distressed customers, demonstrating empathy and effective communication will be crucial.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues, as this will highlight your suitability for the Fraud Analyst position.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the responsibilities of a Fraud Analyst. Emphasise your problem-solving abilities and any experience in data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your keen eye for detail. Mention specific examples of how you've successfully handled challenging situations in the past.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, communication skills, and ability to work in a fast-paced environment. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Fraud Analyst.
How to prepare for a job interview at Total System Services
✨Showcase Your Customer Service Skills
As a Fraud Analyst, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships.
✨Highlight Your Analytical Abilities
This role requires keen analytical skills to spot signs of fraud. Be ready to discuss any relevant experience you have with data analysis or problem-solving, and consider bringing examples of how you've identified trends or anomalies in previous roles.
✨Demonstrate Empathy and Communication Skills
Since you'll be dealing with customers who may be distressed, it's crucial to show your empathetic side. Practice articulating how you would handle sensitive situations and ensure you convey your strong verbal and written communication skills during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving abilities. Think through potential fraud situations and how you would approach them, focusing on your thought process and the steps you would take to resolve the issue.
