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- Tasks: Help clients with technical support for payment solutions via phone, email, chat, or SMS.
- Company: Global Payments connects millions of buyers and sellers through innovative payment technology.
- Benefits: Enjoy flexible work options and a supportive team culture.
- Why this job: Join a dynamic team and shape the future of payments technology while making a real impact.
- Qualifications: High School Diploma required; customer service experience in the payments industry preferred.
- Other info: Global Payments is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
- Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
- Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
Preferred Qualifications
- Typically Minimum 4 Years Relevant Exp
- Previous customer service experience with a focus on payments industry
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Computer Skills – Basic computer skills
- Industry Knowledge – Ability to develop basic payments industry knowledge
- Research – Basic ability to research issues and resolve customer inquiries
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Customer Success Consultant employer: Total System Services
Contact Detail:
Total System Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant
✨Tip Number 1
Familiarise yourself with the payments industry. Understanding the basics of payment processing, POS systems, and common technical issues will give you an edge during interviews and help you relate better to potential clients.
✨Tip Number 2
Practice your communication skills. As a Customer Success Consultant, you'll need to explain technical solutions clearly. Role-playing scenarios with friends or family can help you articulate your thoughts more effectively.
✨Tip Number 3
Network with professionals in the payments industry. Attend relevant webinars or local meetups to connect with others in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in payment technology. Following industry news and developments will not only enhance your knowledge but also demonstrate your passion for the field during interviews.
We think you need these skills to ace Customer Success Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the payments industry. Use specific examples that demonstrate your problem-solving skills and technical support capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of payment solutions. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Technical Skills: Since the role involves resolving technical issues, emphasise any technical skills or experience you have with POS products or similar systems. This will show your potential employer that you can handle the technical aspects of the job.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with clients in the past. This could be through phone, email, or chat, as the role requires responding to inquiries through various channels.
How to prepare for a job interview at Total System Services
✨Understand the Payments Industry
Before your interview, take some time to research the payments industry. Familiarise yourself with key terms and concepts related to payment solutions, POS products, and customer service in this sector. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills, especially in technical support. Be ready to discuss how you've resolved issues, communicated effectively with clients, and maintained a positive attitude under pressure. This will show that you can handle the responsibilities of the Customer Success Consultant role.
✨Demonstrate Problem-Solving Abilities
During the interview, be prepared to discuss specific instances where you've successfully solved problems or made recommendations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will help you convey your thought process clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the company culture, team dynamics, and ongoing training opportunities. This not only shows your enthusiasm for the position but also helps you determine if the company is the right fit for you.
