At a Glance
- Tasks: Provide first-level support to clients and help resolve their issues.
- Company: Join FIS, a forward-thinking leader in financial services and technology.
- Benefits: Competitive salary, private medical cover, and opportunities for personal development.
- Other info: Dynamic role with opportunities for career growth in a modern workplace.
- Why this job: Make a real impact while working in a fun and collaborative environment.
- Qualifications: High School Diploma required; customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role:
Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions. Help ensure accurate and timely client assistance to maintain and improve the organization’s customer relationships. Interacts with multiple teams to help restore service and/or identify and correct core problems as needed.
What you will be doing:
- Receive client issues through multiple sources (via phone, email and Client Portal) and assist with gathering and review of the information to help define the problem and determine the ultimate impact.
- Generate tickets as needed for tracking purposes and notify appropriate resource(s) to resolve client issues as needed.
- Assist with providing initial/basic technical support (e.g., resetting passwords for multiple applications) for external clients.
- Escalate issues requiring more experience and in-depth knowledge.
- Become familiar with company systems/client operating systems while observing external and internal client meetings.
- Verify systems during and after scheduled outages/maintenance including screens, web sites, and other company managed data for clients as directed.
- Assist with monitoring of client facing applications and systems and notify clients about potential issues or missed deliverables.
What you bring:
Minimum Qualifications: High School Diploma or Equivalent. Typically No Relevant Experience Required.
Preferred Qualifications: Bachelor's Degree in Computer Science or technical field. Typically Minimum 2 Years Relevant Experience. Previous Helpdesk or Customer Service Experience.
Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks.
Job Complexity: Work on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Communication Skills: Excellent communication skills.
Problem Solving Skills: Must be able to help coordinate issue resolution through engagement of appropriate support teams.
What we offer you:
- A competitive salary and a comprehensive range of benefits, including private medical cover, dental cover and life cover.
- A varied role with a high degree of responsibility and broad opportunities to make an impact.
- A modern, flexible and international working environment, supported by a dedicated and motivated team.
- A broad range of professional education and personal development opportunities to support your career growth.
Client Services Analyst I employer: Total System Services Processing Europe Ltd
At FIS, we pride ourselves on fostering a dynamic and inclusive work culture that encourages collaboration and innovation. As an Analyst II in Incident/Problem Management, you'll be part of a dedicated team that values your contributions and offers extensive professional development opportunities, ensuring you can grow your career in a supportive environment. With a competitive salary and benefits, plus the chance to tackle meaningful challenges in the financial services sector, FIS is an excellent employer for those seeking a rewarding and impactful career.
Contact Details:
Total System Services Processing Europe Ltd Recruitment Team
