Business Technical Services Analyst III

We are looking for a Business Technical Services Analyst to join our team, supporting a portfolio of clients by acting as a trusted technical partner and escalation point. This role sits at the intersection of business and technology, working closely with clients and internal teams to translate requirements into effective solutions, ensure service excellence, and support delivery against agreed service levels.

Working hours: Monday - Friday 37.5 hours per week within the hours of 08:00am - 6:00pm. This role includes participation in an on‑call rota, providing out‑of‑hours support on a rotational basis (approximately 1 week in every 5). This role is a Hybrid position with a requirement of working Tuesday, Wednesday and Thursday in office.

Benefits

• Life insurance
• Income protection
• Critical illness insurance
• Annual leave, 26 days + bank holidays off
• Retail discount
• Cycle to Work scheme
• Vehicle Breakdown cover
• Electric Car Scheme
• Dining Card
• Private Medical Insurance
• Dental Insurance
• Employee Stock Purchase Plan
• Pension
• Subsidized Onsite Canteen

Responsibilities

• Establishes a positive rapport with the client(s) to develop and maintain technical relationships with peers within the client's organization, analyses the client's business, objectives and expectations, and acts as go‑to person on all aspects of services and support for respective relationships.
• Evaluates the client's business requirements, estimates effort, and guides the client to utilize standard solutions while maximizing revenue.
• Converts the client's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign‑off.
• Documents and maintains the client's system environments by keeping records of client functionality, environment and client specific documentation while providing it to more senior levels for review.
• Performs routine release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
• Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs.

Minimum Qualifications

• Experience in using AWS platform and Cloud Services
• Bachelor's degree in Information Technology or related field (minimum 4 years relevant experience in API, analysis, programming and issue analysis of financial services software)

Preferred Qualifications

• Master's degree in Information Technology or related field (minimum 6 years relevant experience including financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, proven experience in writing and analyzing Prime Licensing code)
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification

Desired Skills and Capabilities

• A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Networks with senior internal and external personnel in own area of expertise.
• Database development skills in Oracle PL/SQL.
• Programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio.
• Knowledge of UNIX/Linux Operating Systems.
• Bankcard Business Knowledge: good understanding of the bankcard business requirements and process flows.
• Language Skills: good knowledge of English (written and verbal) and in Commonwealth of Independent States (CIS) and Brazil command of local language; in other regions, additional client languages an advantage.