Complex Lives Coordinator
Job Hours: 3 full days and 2 half days per week. 26-30 hours
Responsible to: Service Manager
Salary: £14.50-£16.50 per hour
About Happy Days:
Our client supports and empowers people who are homeless or in crisis to live independent and purposeful lives. Their services include the Complex Lives Drop-In, Winter Shelter, Residential Support Service, High Tolerance and Harm Reduction projects, Jubilee House, and Supported Accommodation.
Role Purpose:
The Complex Lives Coordinator will provide person-centred, housing-focused support to help residents sustain their accommodation, develop independence and improve their health and wellbeing. The role also involves planning and delivering meaningful activities, including one-to-one sessions, trips out and group activities, to build confidence, reduce isolation and encourage community involvement.
Working within a trauma-informed, strengths-based and high-tolerance harm reduction approach, the post holder will build trusting relationships while promoting safety, independence and positive change.
Key Responsibilities:
• Support residents to maintain their accommodation, sustain their tenancies and develop independent living skills.
• Provide practical housing support, including assistance with benefits, budgeting, housing-related issues and maintaining a safe living environment.
• Develop and review individual support plans and risk assessments, supporting residents with their health, wellbeing, appointments, relationships and access to services.
• Advocate alongside residents to improve access to services and remove barriers.
• Plan and deliver meaningful activities based on residents' interests, needs and aspirations, including one-to-one sessions, individual trips out and group activities.
• Support residents to access community facilities, leisure opportunities, local groups and volunteering.
• Identify safeguarding concerns, follow organisational safeguarding procedures and report concerns to the Designated Safeguarding Lead.
• Complete safeguarding referrals, incident reports and relevant documentation as required.
• Contribute to multi-agency meetings, including MEAM and safeguarding forums where required.
• Develop effective working relationships with housing, health, substance use, safeguarding, social care and community partners.
• Challenge barriers within systems where they prevent residents from accessing appropriate Maintain accurate, timely and confidential records using the in house electronic case management system (CDP Soft).
• Complete support notes, housing records, risk assessments, incident reports and other required documentation.
• Contribute to the monitoring and review of support plans, individual progress and service outcomes.
Person Specification: Essential • Experience supporting adults experiencing homelessness, multiple disadvantage or complex needs, including trauma, substance use, mental health challenges or social exclusion.
• Understanding of trauma-informed practice, harm reduction and strengths-based approaches.
• Ability to build trusting, positive professional relationships with residents while maintaining appropriate boundaries.
• Ability to plan, organise and deliver meaningful activities, including one-to-one activities, individual trips out and group sessions, to promote wellbeing, independence, confidence and social inclusion.
• Understanding of tenancy sustainment and the ability to support individuals to maintain their accommodation and develop independent living skills.
• Ability to recognise, assess and manage risks, respond calmly to challenging situations and apply appropriate de-escalation techniques.
• Understanding of adult safeguarding responsibilities and the ability to identify and report concerns appropriately.
• Ability to maintain accurate records and handle confidential information appropriately.
• IT skills, including experience of Microsoft Office and electronic case management systems.
• A full UK driving licence and access to a vehicle insured for business use are essential.
Desirable: • Knowledge of supported housing, tenancy management and relevant homelessness legislation.
• Experience working within a high-tolerance harm reduction model.
• Experience organising activities, individual trips and group sessions for adults experiencing multiple disadvantage.
• Experience working collaboratively with health, housing, substance use, social care and other partner agencies.
• Relevant qualification in Health and Social Care, Housing or an equivalent subject.
• Knowledge of local safeguarding procedures and multi-agency working.
Appointment to this post is subject to an Enhanced DBS check with Adults' Barred List checks, satisfactory references and proof of the right to work in the UK.
The successful candidate must be able to work flexibly, including evenings, weekends and
Complex Lives Coordinator in Halifax employer: Total Spectrum
Total Spectrum's Engineering client offers a dynamic and supportive work environment for CNC Operators, where precision and quality are at the forefront of operations. With a focus on employee growth, the company provides training on advanced machinery like the Hurco TM8i, ensuring that team members can enhance their skills while enjoying a competitive salary and overtime opportunities. Located in a stable setting, this role promises not just a job, but a meaningful career path in a thriving industry.
