At a Glance
- Tasks: Support daily operations and deliver outstanding customer service in a busy branch.
- Company: Join a dynamic team in a fast-paced trade and retail environment.
- Benefits: Profit share bonus, staff discounts, and career progression opportunities.
- Other info: Flexible hours with a supportive work culture.
- Why this job: Be part of a team that values your contributions and offers real growth.
- Qualifications: Proactive attitude, attention to detail, and ability to work actively.
The predicted salary is between 26932 - 26932 £ per year.
Location: Aberystwyth
We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You'll Be Doing
- Greet and acknowledge customers promptly
- Serve customers efficiently both face-to-face and over the telephone
- Resolve customer queries effectively
- Assist customers with loading purchases where appropriate
- Accurately pick materials for deliveries, collections, and stock transfers
- Identify and report faulty or damaged goods
- Assist drivers with loading company vehicles
- Check materials for quality and quantity
- Operate fork trucks safely (where trained and certified)
- Support stock accuracy and inventory management
- Assist with weekly and annual stock takes
- Support merchandising and store layout changes
- Promote and sell products to maximise margins and profitability
- Process sales and credit transactions accurately
- Take responsibility for cash and account transactions
- Forward sales leads to relevant team members
What We're Looking For
- A proactive, team-oriented approach
- Good attention to detail and accuracy
- Ability to work in a physically active role
- Forklift certification (desirable but not essential)
- A reliable and flexible attitude
What We Offer
- Profit Share Bonus Scheme
- Online discount portal including money-off retail brands and holidays
- Employee Care Helpline and access to a digital GP
- Staff discount scheme
- Death in Service benefit
- Formal training and career progression opportunities
Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: £26,932.49 per year
If you are enthusiastic, dependable, and ready to contribute to a busy branch environment, we would love to hear from you.
Temporary Branch Assistant employer: Total Plumbing
Join our dynamic team in Aberystwyth as a Temporary Branch Assistant, where you'll thrive in a supportive and fast-paced environment that prioritises outstanding customer service. We offer a range of benefits including a Profit Share Bonus Scheme, employee discounts, and formal training opportunities to foster your career growth. With a focus on teamwork and a proactive approach, you'll find a rewarding workplace that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Branch Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let your enthusiasm shine through – they want to see your passion for the role!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Branch Assistant position.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in a customer-focused role like this one. A smart appearance shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Temporary Branch Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your proactive approach!
Be Detail-Oriented:Since attention to detail is key for this role, mention any relevant experiences where accuracy was crucial. Whether it’s handling cash transactions or managing stock, we love to see how you’ve nailed it in the past!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and qualities we’re looking for. Show us why you’re the perfect fit for our busy branch team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Total Plumbing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Branch Assistant. Familiarise yourself with tasks like customer service, stock management, and sales processes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering outstanding customer service, prepare examples from your past experiences where you've successfully resolved customer queries or provided exceptional service. Be ready to discuss how you can contribute to a positive customer experience.
✨Demonstrate Team Spirit
This role requires a proactive, team-oriented approach. Think of instances where you've worked well in a team, supported colleagues, or contributed to a collaborative environment. Highlighting your teamwork skills will show that you're a great fit for their busy branch team.
✨Be Ready for Practical Questions
Expect questions related to the physical aspects of the job, such as handling stock and operating fork trucks. If you have any relevant experience or certifications, be sure to mention them. If not, express your willingness to learn and adapt quickly to the demands of the role.
