At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations in our Swansea branch.
- Company: Total Plumbing, a customer-focused builders' merchant with a strong team culture.
- Benefits: Company car, profit share, health care, and career progression opportunities.
- Other info: Enjoy a supportive workplace with excellent employee benefits.
- Why this job: Make a real impact while developing your leadership skills in a thriving environment.
- Qualifications: Proven management experience and strong leadership skills required.
Location: Total Plumbing Swansea
We are looking for an experienced and motivated Branch Manager to take full responsibility for the efficient, profitable, and customer‑focused running of our branch. Reporting to the Regional Operations Manager, you will lead by example, drive performance, ensure compliance, and deliver outstanding results.
Key Responsibilities
- Oversee the day‑to‑day running of the branch, ensuring smooth operations across all processes and procedures.
- Lead, motivate, and develop your team to achieve sales, service, and performance targets.
- Build and maintain strong relationships with customers and suppliers, resolving issues effectively.
- Drive sales growth by identifying new opportunities, markets, and customer needs.
- Manage purchasing, stock control, and merchandising to maximise efficiency and minimise wastage.
- Deliver against financial targets, ensuring strong cash flow and profitability.
- Maintain high standards of Health & Safety, compliance, and company policy throughout the branch.
- Support staff through recruitment, induction, training, and regular performance reviews.
What We’re Looking For
- Proven management experience, ideally in a builders’ merchant, retail, or trade environment.
- Strong leadership skills with the ability to inspire and develop a team.
- Excellent commercial awareness and financial acumen.
- A customer‑first mindset with strong communication and problem‑solving skills.
- Organised, proactive, and able to deliver results under pressure.
Benefits
- Company Car / Car Allowance
- Profit Share Bonus Scheme
- Online discount portal including money off retail brands and holidays
- Employee Care Helpline and access to a digital GP
- Staff discount scheme
- Private Health Care
- Death in Service
- Formal training and career progression opportunities
Working Hours and Salary
Average of 41.25 hours per week, Monday to Friday between 7:30 am – 4:30 pm. Every other Saturday 08:00 – 12:00. Salary: Depending on experience.
Application
If you’re ready to take ownership of a branch, lead a successful team, and make a real impact, we’d love to hear from you.
Branch Manager — Swansea, United Kingdom
SA6 8QD
Permanent – Full‑time
Posting date: 3 days ago
Closing date: 17/08/2026
Job reference: KY1616448SwaBM
Branch Manager in Swansea employer: Total Plumbing
LBS is an exceptional employer that offers a dynamic work environment where you can truly make an impact as a Regional Manager. With a strong focus on employee development and a culture of collaboration, you'll have the opportunity to lead high-performing teams while driving business growth across the West. Enjoy competitive benefits and the chance to shape the future of a leading independent builders' merchant in a role that values your leadership and commercial acumen.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Swansea
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Total Plumbing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Total Plumbing!
We think you need these skills to ace Branch Manager in Swansea
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Total Plumbing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Total Plumbing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Total Plumbing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Total Plumbing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
