Location: Pontarddulais, Swansea, United Kingdom, SA4 8SG
As an Internal Sales Assistant, you'll play a key role in supporting the Branch Manager to ensure the efficient, profitable, and customer-focused running of the branch. This is a hands-on role where you'll be involved in sales, stock control, customer service, and helping grow our customer base.
What You’ll Do
- Support the Branch Manager in achieving branch sales targets and maximising margins.
- Provide customers with quotations, product advice, and a high level of service.
- Identify opportunities with new and existing customers to grow business.
- Manage and maintain stock levels, ensuring core products are available and displayed effectively.
- Coordinate stock takes and ensures goods-in procedures are followed correctly.
- Build strong relationships with customers and suppliers, resolving any issues swiftly.
- Stay commercially aware of local market trends and competitor activity.
- Support cash collection, debt control, and contribute to financial performance goals.
What We’re Looking For
- Previous experience in a similar sales or customer service role (ideally within a builder’s merchants or trade environment).
- Strong communication skills and the ability to build rapport with customers.
- Organised, reliable, and committed to delivering results.
- A team player who can also work independently.
- Commercial awareness and a proactive attitude toward identifying sales opportunities.
What We Offer
Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: Depending on experience
Permanent - Full-time
Closing date: 29/10/2026
Job reference: ZR1687831PonISA
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Internal Sales Assistant in Pontarddulais employer: Total Plumbing
Total Plumbing is an excellent employer that prioritises employee development and offers a supportive work culture in Pembroke Dock. With opportunities for forklift training and a profit-share bonus scheme, employees can thrive in a dynamic environment while providing exceptional customer service. Join us to be part of a team that values your contributions and fosters growth.
