Location: Pembroke Dock We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
Location: Pembroke Dock We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You’ll Be Doing
As a Branch Assistant, you will play a key role in ensuring the smooth and efficient running of the branch. You will support customers, manage stock, assist with deliveries, and help maintain high operational and safety standards across the site.
Key Responsibilities will include -
- Greet and acknowledge customers promptly
- Serve customers efficiently both face-to-face and over the telephone
- Resolve customer queries effectively
- Assist customers with loading purchases where appropriate
- Accurately pick materials for deliveries, collections, and stock transfers
- Identify and report faulty or damaged goods
- Assist drivers with loading company vehiclesCheck materials for quality and quantity
- Operate fork trucks safely (where trained and certified)
- Support stock accuracy and inventory management
- Assist with weekly and annual stock takes
- Support merchandising and store layout changes
- Promote and sell products to maximise margins and profitability
- Process sales and credit transactions accurately
- Take responsibility for cash and account transactions
- Forward sales leads to relevant team members
What We’re Looking For
- A proactive, team-oriented approach
- Good attention to detail and accuracy
- Ability to work in a physically active role
- Forklift certification (desirable but not essential)
- A reliable and flexible attitude
What We Offer
Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 5.00pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: NMW
Branch Assistant
Pembroke Dock, Pembrokeshire, United Kingdom
SA72 4RT
£26,932.49 per year
Permanent - Full-time
Posted 45 days ago
Closing date: 11/11/2026
Job reference: ZR1697094PemBA
Branch Assistant in Pembroke Dock employer: Total Plumbing
Total Plumbing is an excellent employer that prioritises employee development and offers a supportive work culture in Pembroke Dock. With opportunities for forklift training and a profit-share bonus scheme, employees can thrive in a dynamic environment while providing exceptional customer service. Join us to be part of a team that values your contributions and fosters growth.
