At a Glance
- Tasks: Deliver top-notch customer service and keep the branch running smoothly.
- Company: Join a friendly team in a dynamic retail environment.
- Benefits: Enjoy profit share bonuses, discounts, and career progression opportunities.
- Other info: Training provided for forklift operation and excellent growth potential.
- Why this job: Be part of a fast-paced team and make a real difference for customers.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 21150 - 25850 £ per year.
Location: West - Covering Pembrokeshire and Aberystwyth
Are you friendly, hardworking, and customer-focused? We’re looking for a Branch Assistant to join our busy team. This is a hands-on role where you’ll play a key part in delivering excellent service to our customers while keeping the branch running smoothly.
What You’ll Do
- Provide first-class service to every customer, in person and over the phone.
- Accurately pick and prepare orders for deliveries, collections, and stock transfers.
- Loading vehicles on the yard and ensure goods are stored safely.
- Maintain stock levels, replenish shelves, and keep displays well-presented.
- Support with sales by processing transactions, raising paperwork, and forwarding leads.
- Handle supplier deliveries, checking quality and quantity of goods.
- Keep the branch, yard, and warehouse safe, clean, and well-organised.
- Operate forklifts safely (training provided if required).
What We’re Looking For
- Great communication and customer service skills.
- A positive, can-do attitude with attention to detail.
- Reliability and flexibility to support across different tasks.
- Team player who thrives in a fast-paced environment.
- Previous experience in retail, trade, or warehouse roles is a plus (but not essential).
- Forklift licence desirable — training is available.
What We Offer
- Profit Share Bonus Scheme
- Online discount portal including money off retail brands and holidays
- Employee Care Helpline and access to a digital GP staff discount scheme
- Death in Service benefit
- Formal training and career progression opportunities
Hours of work: An average of 43.25 hours per week, Monday to Friday 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: Dependant on experience
Branch Assistant Carmarthen, Carmarthenshire, United Kingdom SA31 2BS
NMW Permanent - Full-time
Closing date: 30/09/2026
Job reference: TR1679687CarBA
Branch Assistant in Carmarthen employer: Total Plumbing
Total Plumbing is an excellent employer that prioritises employee development and offers a supportive work culture in Pembroke Dock. With opportunities for forklift training and a profit-share bonus scheme, employees can thrive in a dynamic environment while providing exceptional customer service. Join us to be part of a team that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Carmarthen
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Total Plumbing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Total Plumbing!
We think you need these skills to ace Branch Assistant in Carmarthen
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Total Plumbing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Total Plumbing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Total Plumbing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Total Plumbing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
