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For Companies At a Glance
- Tasks: Support daily operations, deliver excellent customer service, and manage stock efficiently.
- Company: Join a dynamic team in a fast-paced trade and retail environment.
- Benefits: Enjoy profit share bonuses, discounts, and career progression opportunities.
- Other info: Flexible hours with a supportive work culture.
- Why this job: Be part of a team that values your contributions and offers real growth.
- Qualifications: Proactive attitude, attention to detail, and ability to work actively.
The predicted salary is between 25500 - 27000 £ per year.
We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You’ll Be Doing
As a Branch Assistant, you will play a key role in ensuring the smooth and efficient running of the branch. You will support customers, manage stock, assist with deliveries, and help maintain high operational and safety standards across the site.
Key Responsibilities
- Greet and acknowledge customers promptly
- Serve customers efficiently both face-to-face and over the telephone
- Resolve customer queries effectively
- Assist customers with loading purchases where appropriate
- Accurately pick materials for deliveries, collections, and stock transfers
- Identify and report faulty or damaged goods
- Assist drivers with loading company vehicles
- Check materials for quality and quantity
- Operate fork trucks safely (where trained and certified)
- Support stock accuracy and inventory management
- Assist with weekly and annual stock takes
- Support merchandising and store layout changes
- Promote and sell products to maximise margins and profitability
- Process sales and credit transactions accurately
- Take responsibility for cash and account transactions
- Forward sales leads to relevant team members
What We’re Looking For
- A proactive, team-oriented approach
- Good attention to detail and accuracy
- Ability to work in a physically active role
- Forklift certification (desirable but not essential)
- A reliable and flexible attitude
What We Offer
Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 40.75 hours per week, Monday to Friday between 7:30am – 5:00pm, plus every other Saturday morning from 8:00am until 12:00pm.
Salary: NMW
If you are enthusiastic, dependable, and ready to contribute to a busy branch environment, we would love to hear from you.
Branch Assistant employer: Total Plumbing
Contact Detail:
Total Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of research on the branch and its operations. Understanding their values and what they stand for will help you connect better with the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! Even though it’s a temporary position, showing up in smart attire can make a great first impression. It shows you’re serious about the role and respect the workplace environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Assistant role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team. Mention specific examples of how you've provided outstanding customer service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your enthusiasm for the role comes through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Total Plumbing
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Branch Assistant. Familiarise yourself with tasks like customer service, stock management, and safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to showcase your proactive and team-oriented approach.
✨Be Prepared for Practical Questions
Expect questions that assess your ability to handle physical tasks and manage stock. Brush up on your knowledge of inventory management and be ready to discuss how you would ensure accuracy and efficiency in a busy branch environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.