At a Glance
- Tasks: Support daily operations and deliver outstanding customer service in a busy branch.
- Company: Join a dynamic team in a fast-paced trade and retail environment.
- Benefits: Enjoy profit share bonuses, discounts, and career progression opportunities.
- Other info: Full-time role with flexible hours and a supportive team culture.
- Why this job: Make a real impact by helping customers and ensuring smooth branch operations.
- Qualifications: Proactive attitude, attention to detail, and ability to work actively.
The predicted salary is between 25400 - 25400 £ per year.
Location: Aberdare, Rhondda Cynon Taf, United Kingdom
About the Role
We are seeking a motivated and customer‑focused Branch Assistant to join our busy branch team. This hands‑on role is positioned in a fast‑paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You’ll Be Doing
- Greet and acknowledge customers promptly.
- Serve customers efficiently face‑to‑face and over the telephone.
- Resolve customer queries effectively.
- Assist customers with loading purchases where appropriate.
- Accurately pick materials for deliveries, collections, and stock transfers.
- Identify and report faulty or damaged goods.
- Assist drivers with loading company vehicles.
- Check materials for quality and quantity.
- Operate fork trucks safely (where trained and certified).
- Support stock accuracy and inventory management.
- Assist with weekly and annual stock takes.
- Support merchandising and store layout changes.
- Promote and sell products to maximise margins and profitability.
- Process sales and credit transactions accurately.
- Take responsibility for cash and account transactions.
- Forward sales leads to relevant team members.
What We’re Looking For
- A proactive, team‑oriented approach.
- Good attention to detail and accuracy.
- Ability to work in a physically active role.
- Forklift certification (desirable but not essential).
- A reliable and flexible attitude.
What We Offer
- Profit Share Bonus Scheme
- Online discount portal including money off retail brands and holidays
- Employee Care Helpline
- Access to a digital GP
- Staff discount scheme
- Death in Service benefit
- Formal training and career progression opportunities
Working Hours
Average 40.75 hours per week: Monday to Friday 7:30 am – 4:30 pm, plus every other Saturday morning 8:00 am – 12:00 pm.
Salary
National Minimum Wage.
Other Information
Permanent – Full time.
Posted 8 days ago.
Closing date: 18/06/2026.
Job Reference: ZR1567071AbeBA.
Branch Assistant in Aberdare employer: Total Plumbing
Join our dynamic team in Aberdare, where we prioritise a supportive work culture and offer numerous employee benefits, including a Profit Share Bonus Scheme and access to a digital GP. As a Branch Assistant, you'll not only engage with customers in a fast-paced environment but also have opportunities for formal training and career progression, making this an excellent place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Aberdare
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let your enthusiasm shine through – they want to see a motivated team player!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and how you handle queries.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart shows you care. A neat appearance can make a great first impression and set the tone for a positive interaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Branch Assistant in Aberdare
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you greet and assist customers, as this is a key part of the Branch Assistant role.
Be Detail-Oriented:Since accuracy is crucial in this job, mention any past roles where attention to detail was important. We love candidates who can pick materials accurately and manage stock effectively!
Keep It Relevant:Tailor your application to the job description. Use keywords from the listing to show us you understand what we’re looking for. This helps us see that you’re a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Total Plumbing
✨Know the Role Inside Out
Before your interview, make sure you understand what a Branch Assistant does. Familiarise yourself with the daily tasks mentioned in the job description, like customer service and stock management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you resolved queries or handled difficult situations, as this will demonstrate your proactive approach.
✨Be Prepared for Practical Questions
Expect questions that assess your ability to work in a physically active role. You might be asked how you would handle loading purchases or checking materials for quality. Think through these scenarios beforehand so you can provide clear, practical answers during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
