At a Glance
- Tasks: Support the Branch Manager in daily operations and drive sales.
- Company: TOTAL Plumbing, part of the LBS Builders Merchants Group.
- Benefits: Profit share bonus, discounts, training, and career progression.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in branch management and customer service.
- Qualifications: Supervisory experience and strong customer service skills.
The predicted salary is between 35000 - 38556 £ per year.
Location: Aberdare
Are you ready to take the next step in your career and help lead a successful branch team? TOTAL Plumbing, part of the LBS Builders Merchants Group, is looking for a proactive and motivated Assistant Branch Manager to support the Branch Manager in the efficient, profitable, and customer‑focused running of our branch.
What You’ll Be Doing
You’ll play a key role in supporting the Branch Manager across all areas of branch operations, deputising in their absence. From managing daily activities and driving sales to supporting the team and ensuring excellent customer service, you’ll help make sure the branch achieves its targets and delivers a first‑class service.
Your Key Responsibilities Will Include
- Supporting the Branch Manager in overseeing the day‑to‑day running of the branch.
- Deputising for the Branch Manager as required.
- Assisting with stock control, purchasing, and merchandising.
- Driving sales opportunities and helping grow the customer base.
- Building and maintaining strong relationships with customers and suppliers.
- Supporting financial targets, cash collection, and profit improvement.
- Motivating, coaching, and developing staff.
- Ensuring compliance with Health & Safety, HR, and company policies.
About You
We’re looking for someone with:
- Previous supervisory or management experience, ideally within the plumbing trade, retail, or merchanting sector.
- A strong focus on customer service and relationship building.
- Good commercial and financial awareness.
- Excellent communication and leadership skills.
- A hands‑on, proactive approach to problem solving and decision making.
What We Offer
Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 43.25 hours per week, Monday to Friday from 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: Dependent on Experience.
Interested? At TOTAL Plumbing, we’re part of a trusted and well‑established group that values its people. As Assistant Branch Manager, you’ll gain great experience in all areas of branch management, with opportunities to grow and develop.
Assistant Branch Manager - Total Plumbing in Aberdare employer: Total Plumbing
TOTAL Plumbing, part of the LBS Builders Merchants Group, is an excellent employer that prioritises employee growth and development within a supportive and dynamic work culture. Located in Aberdare, we offer a range of benefits including a Profit Share Bonus Scheme, formal training opportunities, and a strong focus on customer service, ensuring that our team members thrive both personally and professionally while contributing to a successful branch operation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Total Plumbing in Aberdare
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Total Plumbing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Total Plumbing!
We think you need these skills to ace Assistant Branch Manager - Total Plumbing in Aberdare
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Total Plumbing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Total Plumbing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Total Plumbing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Total Plumbing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
