At a Glance
- Tasks: Support daily operations and lead a dynamic team in a busy plumbing branch.
- Company: Total Plumbing Supplies, part of the Independent Builders Merchants Group.
- Benefits: Competitive salary, excellent benefits, training, and staff discounts.
- Other info: Hands-on role with opportunities for career development and team leadership.
- Why this job: Join a growing company and make a real impact in customer service and sales.
- Qualifications: Experience in a supervisory role, preferably in plumbing and heating supplies.
The predicted salary is between 34000 - 38556 £ per year.
Full-Time | Alternate Saturdays. Competitive Salary + Excellent Benefits
About Us
Founded in 2001, Total Plumbing Supplies provides plumbing and heating products with customer service at its core. As part of the Independent Builders Merchants Group (IBMG), we support plumbing and heating professionals with trusted product availability, expertise, and advice. Due to continued growth, we’re looking for an Assistant Branch Manager to join our Chard branch.
The Role
As Assistant Branch Manager, you’ll support the day-to-day running of a busy plumbing and heating branch. Working closely with the Branch Manager, you’ll help lead the team, drive sales, and deliver outstanding customer service. This is a hands-on role combining leadership, sales, customer service, and operational support.
What You’ll Be Doing
- Customer & Sales
- Serve customers at the trade counter and over the phone
- Support the delivery of the branch sales plan
- Operations
- Support goods in/out and general branch duties
- Assist with stock control, levels, and replenishment
- Help maintain smooth and efficient daily operations
- Team Support
- Supervise and motivate the team
- Support the Branch Manager in improving performance
- Provide cover in the Branch Manager’s absence
- Health, Safety & Compliance
- Ensure safe working practices are followed
- Maintain high standards of housekeeping and compliance
What We’re Looking For
- Experience
- Experience in a supervisory or team leader role
- Background in plumbing and heating supplies (preferred)
- Skills & Attributes
- Customer-focused mindset
- Strong organisation and administrative skills
- Good sales awareness and commercial understanding
- Ability to build strong relationships
- Friendly, professional, and team-focused approach
Working Hours
Monday–Friday: 07:00–17:00
Alternate Saturdays (rota basis)
What We Offer
Training and career development opportunities
Staff discount on plumbing and heating products
Assistant Branch Manager employer: Total Plumbing Supplies
At Total Plumbing Supplies, we pride ourselves on being an excellent employer, offering a supportive work environment where teamwork and customer service are at the forefront. Our Chard branch is not only a hub for plumbing and heating professionals but also a place where you can grow your career through training and development opportunities, all while enjoying competitive salaries and staff discounts. Join us to be part of a dynamic team that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Total Plumbing Supplies, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Total Plumbing Supplies!
We think you need these skills to ace Assistant Branch Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Total Plumbing Supplies, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Total Plumbing Supplies and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Total Plumbing Supplies that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Total Plumbing Supplies
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
