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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage service requests effectively.
- Company: A leading solutions provider in the East Midlands with a supportive workplace.
- Benefits: Competitive salary, pension scheme, holiday buy scheme, and more perks.
- Why this job: Join a dynamic team and make a real difference in customer service operations.
- Qualifications: Administration qualification and customer service experience required.
- Other info: Great opportunity for career growth in a thriving environment.
The predicted salary is between 30000 - 35000 £ per year.
A leading solutions provider in the East Midlands is seeking a proactive Service Desk Team Leader to oversee customer service operations. The role demands strong organizational, communication, and IT skills while ensuring service requests align with contractual SLAs.
Candidates should possess an administration qualification and customer service experience.
The position offers a competitive salary of £30,000 to £35,000, a supportive workplace, and numerous benefits including a pension scheme and holiday buy scheme.
Service Desk Team Lead: SLA‑Driven Support & Ops employer: Total Integrated Solutions (TIS) Ltd
Contact Detail:
Total Integrated Solutions (TIS) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead: SLA‑Driven Support & Ops
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Team Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and SLAs. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed service requests or led a team to meet SLAs. This will demonstrate your capability and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Team Lead: SLA‑Driven Support & Ops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and IT. We want to see how your skills align with the role of Service Desk Team Leader, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of our company values, so let your personality come through.
Showcase Your Organisational Skills: As a Service Desk Team Leader, strong organisational skills are key. In your application, give examples of how you've successfully managed teams or projects in the past. We want to know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Total Integrated Solutions (TIS) Ltd
✨Know Your SLAs Inside Out
Make sure you understand what SLAs are relevant to the role. Be prepared to discuss how you've managed service requests in the past and how you ensured compliance with SLAs. This shows that you’re proactive and can handle the responsibilities of a Service Desk Team Leader.
✨Showcase Your Communication Skills
As a Service Desk Team Leader, communication is key. Think of examples where you’ve effectively communicated with team members or customers to resolve issues. Practise articulating these experiences clearly, as it will demonstrate your ability to lead and support your team.
✨Highlight Your Organisational Skills
Prepare to discuss how you prioritise tasks and manage time effectively. Bring up specific tools or methods you use to keep everything on track. This will reassure the interviewers that you can oversee operations smoothly and meet customer needs efficiently.
✨Bring Evidence of Your Customer Service Experience
Have concrete examples ready that showcase your customer service experience. Whether it’s a challenging situation you resolved or feedback you received, sharing these stories will illustrate your capability to lead a team focused on excellent customer service.
