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- Tasks: Coordinate incident management and ensure smooth service operations.
- Company: Join a dynamic Service and Maintenance team focused on customer satisfaction.
- Benefits: Competitive salary, generous holiday allowance, and various employee perks.
- Why this job: Be part of a proactive team making a real difference in customer service.
- Qualifications: Strong communication skills and a desire to learn new technologies.
- Other info: Great opportunities for professional development in a supportive environment.
The predicted salary is between 26500 - 28080 £ per year.
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
Role Involves:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs
- Liaise with site engineers to ensure jobs are responded to and updated in real time
- Process completed paperwork and action additional work required, where applicable
- Liaise with the customer to ensure all updates are communicated effectively
- Ensure completed calls are costed in accordance with contract terms
- General promotion of the Company and its services
- Updating/maintaining the Company’s maintenance software in line with compliance
Key Experience / Qualifications:
- Be able to communicate and build successful working relationships with customers and other employees
- Excellent verbal and written communication skills
- Customer Service qualification (desired)
- Good IT skills and a familiarity with Microsoft software
- You will be a team player with ambition who is willing to learn new technologies and procedures
- Industry knowledge would be beneficial
Qualities Required:
- A Positive, self-motivated proactive individual
- Ability to operate effectively under pressure to rapidly changing circumstances
- Good communication skills with the ability to build successful working relationships with customers and colleagues
- Be well organised and have self-discipline
- Have the desire to learn and continually improve your knowledge
We Will Offer The Following Package:
- Monday – Friday, 8.00am – 5.00pm (Permanent)
- £26,500 - 28,080 (depending on experience)
- Commitment to annual inflation increase in salary
- Difference Maker Awards
- Pension Scheme
- Life and Accident Insurance
- Medical Cash Plan
- Cycle to Work
- 23 days holiday increasing to 27 days plus 8 bank holidays
- Birthday holiday
- Pension Salary Sacrifice Scheme
- Holiday Buy Scheme
- Perks and Employee Assistance Program
To Apply:
Please send your CV to careers@tis.co.uk or TIS vacancy application form.
Contact Via Address:
People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU
Contact Via Email:
Incident Management Coordinator – Ref: V324 employer: Total Integrated Solutions (TIS) Ltd
Contact Detail:
Total Integrated Solutions (TIS) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Coordinator – Ref: V324
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your soft skills! As an Incident Management Coordinator, communication is key. Be ready to share examples of how you've successfully built relationships with customers and colleagues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Incident Management Coordinator – Ref: V324
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Incident Management Coordinator role. Highlight your customer service experience and any relevant IT skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your written application showcases your excellent communication skills. Clear and concise language will go a long way in impressing us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Total Integrated Solutions (TIS) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Incident Management Coordinator. Familiarise yourself with the key tasks like logging calls, liaising with engineers, and ensuring customer updates are communicated effectively. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering premium customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully resolved issues or built strong relationships with customers. This will highlight your proactive approach and commitment to excellent service.
✨Demonstrate Your IT Proficiency
As the job requires good IT skills, especially with Microsoft software, be ready to discuss your experience with these tools. If you have any relevant certifications or training, mention them! You could even bring up how you've used technology to improve processes in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the company’s approach to professional development, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
