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- Tasks: Coordinate incident management and ensure smooth service operations.
- Company: Join a dynamic Service and Maintenance team in Coleshill.
- Benefits: Competitive salary, generous holiday, and various employee benefits.
- Why this job: Be part of a proactive team delivering top-notch customer service.
- Qualifications: Strong communication skills and a desire to learn new technologies.
- Other info: Great potential for professional development and career growth.
The predicted salary is between 26500 - 28080 £ per year.
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team in Coleshill as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
The Role Involves:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs
- Liaise with site engineers to ensure jobs are responded to and updated in real time
- Process completed paperwork and action additional work required, where applicable
- Liaise with the customer to ensure all updates are communicated effectively
- Ensure completed calls are costed in accordance with contract terms
- General promotion of the Company and its services
- Updating/maintaining the Company’s maintenance software in line with compliance
- Completion of stores documentation
- Take incoming deliveries and completion of associated paperwork
- Liaising with Head Office for Stock replenishment
Key Experience / Qualifications:
- Be able to communicate and build successful working relationships with customers and other employees
- Excellent verbal and written communication skills
- Customer Service qualification (desired)
- Good IT skills and a familiarity with Microsoft software
- You will be a team player with ambition who is willing to learn new technologies and procedures
- Industry knowledge would be beneficial
Skills And Capabilities:
- A Positive, self-motivated proactive individual
- Ability to operate effectively under pressure to rapidly changing circumstances
- Good communication skills with the ability to build successful working relationships with customers and colleagues
- Be well organised and have self-discipline
- Have the desire to learn and continually improve your knowledge
We Will Offer The Following Package:
- Working hours: Monday – Friday, 8.00am – 5.00pm (Permanent)
- Salary: £26,500 - £28,080 (depending on experience)
- Benefits: Group Earnings Scheme, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8
Incident Management Coordinator – Ref: V336 in Birmingham employer: Total Integrated Solutions (TIS) Ltd
Contact Detail:
Total Integrated Solutions (TIS) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Coordinator – Ref: V336 in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just another candidate; demonstrate your enthusiasm for the role and how you can contribute to our team’s success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences and how they align with the Incident Management Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our Service and Maintenance team.
We think you need these skills to ace Incident Management Coordinator – Ref: V336 in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Incident Management Coordinator role. We want to see your energy and enthusiasm shine through!
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Customer Service Experience: If you've got any customer service qualifications or experience, make sure to mention them! We love candidates who are proactive and focused on delivering premium customer service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Total Integrated Solutions (TIS) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Incident Management Coordinator. Familiarise yourself with SLAs, KPIs, and how to log and distribute calls effectively. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about delivering premium customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved issues or built strong relationships with customers. This will highlight your proactive approach and commitment to service.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills, especially with Microsoft software, as it's mentioned in the job description. Be prepared to discuss any relevant experience you have with maintenance software or similar tools. Showing confidence in your technical abilities can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the team dynamics, opportunities for professional development, or how success is measured in the role. Asking questions not only shows your interest but also helps you gauge if the company is the right fit for you.
