Branch Manager

TIS is a forward-thinking and nationally renowned Security and Communications Company, proudly holding NSI Gold and BAFE accreditations. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS works with a wide range of public and private sector businesses and has earned a reputation for quality, care, and reliability, which is second to none. Our vision is to deliver and maintain a premium level of service within the industry, placing staff wellbeing, safety and environmental responsibility at the core of our operations. At TIS, we foster a culture of excellence, collaboration, and continuous improvement, where teams are empowered to fully engage with customers and put them at the heart of everything we do.

Based in Uxbridge, working hours are Monday to Friday, 8.00am to 5.00pm (Permanent). Salary: Competitive salary based on skills and experience. Benefits include Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 Bank Holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Discounts and Employee Assistance Program.

As Branch Manager, you will take full responsibility for the day-to-day leadership and performance of our Birmingham branch. You'll lead operational teams, support engineers in the field, ensure service delivery targets are achieved, and drive continuous improvement across the branch. Working closely with customers, engineers, schedulers, and senior management, you will ensure resources are utilised effectively, service levels are maintained, and customer expectations are consistently exceeded.

Key Responsibilities:

• Lead and motivate operational and engineering teams to deliver outstanding service.
• Manage branch performance against key operational and financial targets.
• Ensure engineers and support teams are deployed efficiently and effectively.
• Oversee customer service delivery and resolve escalated issues.
• Drive continuous improvement initiatives across the branch.
• Monitor KPIs, productivity, compliance, and customer satisfaction.
• Support recruitment, training, coaching, and development of team members.
• Ensure compliance with Health and Safety, quality standards, and company procedures.
• Foster a positive, inclusive, and high-performing culture.

Experience and Qualifications:

• Previous experience in a Branch Manager, Operations Manager, Service Manager, or similar leadership role.
• Experience within the Fire and Security, Facilities Management, Building Services, or a related field service environment.
• Experience managing operational performance and service delivery.
• Knowledge of Health and Safety and operational compliance requirements.

Skills and Capabilities:

• Strong people management and coaching skills.
• Excellent organisational, planning, and problem-solving abilities.
• Strong customer relationship and stakeholder management skills.
• Proficiency with Microsoft 365 and service management systems.

At TIS, our people are at the heart of everything we do. We offer a supportive environment where talented individuals can develop their careers and make a real impact.

If you're an experienced operational leader looking for the opportunity to make a real difference within a growing and ambitious business, we'd love to hear from you. Apply today and help shape the future of TIS in Birmingham.