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- Tasks: Coordinate incident management and ensure smooth service operations for our customers.
- Company: Join a dynamic Service and Maintenance team in Coleshill.
- Benefits: Enjoy competitive benefits, including a pension scheme and generous holiday allowance.
- Why this job: Be part of a proactive team delivering premium customer service and professional growth.
- Qualifications: Strong communication skills and a willingness to learn new technologies.
- Other info: Great opportunity for career development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team in Coleshill as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
The role involves:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs
- Liaise with site engineers to ensure jobs are responded to and updated in real time
- Process completed paperwork and action additional work required, where applicable
- Liaise with the customer to ensure all updates are communicated effectively
- Ensure completed calls are costed in accordance with contract terms
- General promotion of the Company and its services
- Updating/maintaining the Company’s maintenance software in line with compliance
- Completion of stores documentation
- Take incoming deliveries and completion of associated paperwork
- Liaising with Head Office for Stock replenishment
Key experience / Qualifications:
- Be able to communicate and build successful working relationships with customers and other employees
- Excellent verbal and written communication skills
- Good IT skills and a familiarity with Microsoft software
- You will be a team player with ambition who is willing to learn new technologies and procedures
- Industry knowledge would be beneficial
Skills and Capabilities:
- A Positive, self-motivated proactive individual
- Ability to operate effectively under pressure to rapidly changing circumstances
- Good communication skills with the ability to build successful working relationships with customers and colleagues
- Be well organised and have self-discipline
- Have the desire to learn and continually improve your knowledge
We will offer the following package:
- Working hours: Monday – Friday, 8.00am – 5.00pm (Permanent)
- Benefits: Group Earnings Scheme, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8
Incident Management Coordinator - Ref: V336 in Birmingham employer: Total Integrated Solutions Ltd
Contact Detail:
Total Integrated Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Coordinator - Ref: V336 in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their service operations. This will help you stand out as a proactive candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and engineers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Incident Management Coordinator - Ref: V336 in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We love candidates who bring energy and enthusiasm to the table, so don’t hold back on expressing why you’re excited about this role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how your background aligns with the Incident Management Coordinator role, so be specific about your achievements and how they relate to our needs.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Total Integrated Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Incident Management Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like logging reactive calls and liaising with engineers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, prepare examples of how you've successfully built relationships with customers or colleagues in the past. Be ready to discuss specific situations where your communication made a difference in resolving issues or improving service.
✨Demonstrate Your Proactivity
The ideal candidate is proactive and self-motivated. Think of instances where you've taken the initiative to solve a problem or improve a process. Share these stories during your interview to highlight your ability to operate effectively under pressure and adapt to changing circumstances.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.