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- Tasks: Coordinate incident management and ensure smooth service operations for our security systems.
- Company: Join TIS, a leading Security and Communications Company with a focus on quality and care.
- Benefits: Enjoy competitive salary, generous holiday, and perks like a Cycle to Work scheme.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Work in a supportive environment that prioritises employee wellbeing and continuous improvement.
The predicted salary is between 26500 - 28080 £ per year.
TIS is a forward thinking and nationally renowned Security and Communications Company, proudly holding NSI Gold and BAFE accreditations. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS works with a wide range of public and private sector businesses and has achieved a reputation for quality, care, and reliability, which is second to none. Our vision is to deliver and maintain a premium level of service within the industry, placing staff wellbeing, safety, and environmental responsibility at the core of our operations. We are committed to supporting our employees, customers, and stakeholders by fostering a culture of excellence, collaboration, and continuous improvement. At TIS, we create an environment that values quality and care, enabling our teams to fully engage with our customers, putting them at the heart of everything we do.
Location: Birmingham
Working hours: Monday - Friday, 8.00am - 5.00pm (Permanent)
Salary: £26,500 - 28,080 (depending on experience)
Benefits: Group Earnings Scheme, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program.
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team in Coleshill as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
The role involves:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Process completed paperwork and action additional work required, where applicable.
- Liaise with the customer to ensure all updates are communicated effectively.
- Ensure completed calls are costed in accordance with contract terms.
- General promotion of the Company and its services.
- Updating/maintaining the Company’s maintenance software in line with compliance.
- Completion of stores documentation.
- Take incoming deliveries and completion of associated paperwork.
- Liaising with Head Office for Stock replenishment.
Key experience/qualifications:
- Be able to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills.
- Customer Service qualification (desired).
- Good IT skills and a familiarity with Microsoft software.
- You will be a team player with ambition who is willing to learn new technologies and procedures.
- Industry knowledge would be beneficial.
Skills and Capabilities:
- A Positive, self-motivated proactive individual.
- Ability to operate effectively under pressure to rapidly changing circumstances.
- Good communication skills with the ability to build successful working relationships with customers and colleagues.
- Be well organised and have self-discipline.
- Have the desire to learn and continually improve your knowledge.
Incident Management Coordinator in Birmingham employer: Total Integrated Solutions Ltd
Contact Detail:
Total Integrated Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TIS and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission of quality and care.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and engineers, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TIS team.
We think you need these skills to ace Incident Management Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Incident Management Coordinator role. Highlight any customer service experience and your ability to work under pressure, as these are key for us at TIS.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with our values of quality and care. Don’t forget to mention why you want to join TIS specifically!
Showcase Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Total Integrated Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research TIS thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Incident Management Coordinator, customer service is key. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved issues. Highlight your proactive approach and how it aligns with TIS's commitment to premium service.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be ready to discuss your experience with Microsoft software and any relevant tools. If you have specific examples of how you've used technology to improve processes or communication, make sure to share those!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how TIS measures success in this role. This shows that you're engaged and thinking about how you can contribute to the company's goals.