Club Experience Manager

About Total Fitness:

We\’re Total Fitness, a leading health club brand in the North of England and Wales. We\’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women- The Women\’s Gym by Total Fitness.

Driven by the belief that everyone is better fitter, we work hard to fulfil our promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible.

If there\’s one thing we\’re sure of, it\’s that movement is good for you. And that goes far beyond just moving our bodies. Joining the team here at Total Fitness, means the freedom to move your own way, along your own path, constantly finding new ways to reach your full potential – whatever success looks like for you. We support one another, take the initiative and tackle each challenge head on, because we want to provide exceptional experiences for both our team and our members. We celebrate together, get stuck in together, and we help each other through.

We can\’t promise it will be easy, but we can promise it will be worth it – and that\’ll be a lot of fun. This is where movement happens, this is where you get going and keep going.

This is where more is possible.

Role Purpose:

As a Club Experience Manager, you are responsible for delivering an exceptional member experience by upholding the highest standards of cleanliness, health and safety, and customer satisfaction. You ensure the club environment is safe, welcoming, and consistently well maintained, creating a positive and engaging experience for every member on every visit.

What you\’ll get:

• Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
• 28 days holiday including public/