At a Glance
- Tasks: Drive operational excellence and improve performance across facilities management contracts.
- Company: Dynamic company offering flexible work and growth opportunities.
- Benefits: Competitive pay, hybrid work model, and potential for permanent role.
- Other info: Join a collaborative team focused on continuous improvement and operational excellence.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in facilities management and strong analytical skills required.
Hybrid / Flexible with travel to operational sites as required. £30 per hour - Equivalent to £62,000. 7 Month Contract - Opportunity for permanent employment.
We are seeking an experienced Facilities Performance Manager to drive operational excellence across a portfolio of facilities management contracts. This is a pivotal role focused on developing and managing performance frameworks, analysing service delivery metrics, monitoring contractual compliance and identifying opportunities for continuous improvement. Working closely with operational teams, clients and senior stakeholders, you will ensure services are delivered efficiently, compliantly and in line with contractual requirements.
The successful candidate will combine strong analytical capability with excellent stakeholder management skills and a passion for driving tangible improvements across hard FM services.
Key Responsibilities
- Performance Management
- Develop and maintain operational performance frameworks across FM services.
- Monitor and analyse KPI, SLA and contractual performance measures.
- Produce detailed management reports, dashboards and executive summaries.
- Ensure accuracy and integrity of operational performance data.
- Identify performance trends, risks and areas for improvement.
- Investigate underperformance and establish root causes.
- Contract & Service Delivery
- Support operational teams in achieving contractual objectives.
- Monitor supplier and subcontractor performance.
- Ensure compliance with contractual, regulatory and business requirements.
- Work with operational leaders to develop and implement improvement plans.
- Drive accountability for service delivery performance.
- Continuous Improvement
- Lead continuous improvement initiatives across FM operations.
- Identify opportunities to improve efficiency and reduce costs.
- Analyse operational data to support strategic decision making.
- Promote best practice across contracts and service lines.
- Support business transformation and operational excellence programmes.
- Customer Experience
- Monitor customer satisfaction metrics and service performance.
- Analyse feedback, complaints and service trends.
- Recommend improvements to enhance customer experience.
- Support client review meetings and performance discussions.
- Governance & Compliance
- Ensure reporting supports governance and compliance requirements.
- Monitor and manage performance-related risks.
- Support audits and management review processes.
- Contribute to health, safety, environmental and quality objectives.
- Stakeholder Management
- Build strong relationships with clients, operational teams and suppliers.
- Present performance insights and recommendations to senior stakeholders.
- Challenge constructively and support operational improvement activities.
- Influence decision making through data-led recommendations.
Skills & Experience
- Essential
- Experience within Facilities Management, Property Management, Estates Services or a similar operational environment.
- Proven background in performance management, business analytics, operational reporting or continuous improvement within FM Hard Services.
- Strong understanding of KPIs, SLAs and contract performance management.
- Advanced analytical and problem-solving skills.
- Excellent communication and stakeholder engagement skills.
- Experience producing dashboards, reports and management information.
- Advanced Microsoft Excel and Power BI skills.
- Ability to interpret complex data and provide meaningful business insights.
- Desirable
- Experience within outsourced Facilities Management.
- Knowledge of hard and soft FM services.
- Experience using CAFM systems.
- Lean Six Sigma or Continuous Improvement qualifications.
- IWFM qualification or equivalent.
Qualifications
- Essential
- Degree qualified or equivalent relevant industry experience.
- Desirable
- IWFM Qualification.
- Lean Six Sigma Green Belt or higher.
- PRINCE2, APM or equivalent project management qualification.
- Business Intelligence or Data Analytics certification.
Performance Manager in York employer: Total Facilities Recruitment Limited
Total Facilities Recruitment Limited is an excellent employer, offering a dynamic work environment in the heart of Oxford where you can thrive as a Five-Star Front Desk Coordinator. With a strong focus on employee growth and development, we provide flexible working hours and a supportive team culture that values communication and exceptional customer service. Join us to be part of a company that prioritises your professional journey while delivering outstanding service to our tenants and visitors.
Contact Details:
Total Facilities Recruitment Limited Recruitment Team
