At a Glance
- Tasks: Manage helpdesk operations and support engineers in a dynamic facilities environment.
- Company: Leading Facilities company with a focus on teamwork and efficiency.
- Benefits: Competitive pay, Monday to Friday schedule, and opportunities for skill development.
- Other info: Fast-paced role with potential for career advancement and professional growth.
- Why this job: Join a vibrant team and make a difference in building maintenance and customer service.
- Qualifications: Experience in facilities management and strong communication skills required.
My client is a leading Facilities company looking for an experienced administrator.
You will have knowledge of working within a Facilities environment and be able to hit the ground running.
Our client is looking for a contract admin.
Mon - Fri 8am - 5pm
Essentials
- Must have experience working in a Building Maintenance company or Facilities industry
Duties
- Reactive Jobs
- Closing PPMS
- Scheduling engineers
- Production of valuations and presentation of results
- Quote logging and processing
- Collating timesheets from engineers, chasing and checking quality of data
- Contract set-up (PPM / System support)
- Application billing preparation
- that they are processed for payment correctly according to the contract terms, specification and schedule of rates
- Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
- Chasing and escalation within the regions all SLA & KPI breaches
- Co-ordination of Site Audits
- Co-ordinate monthly meetings and reviews generally
- PPM & Reactive Works Reporting
- Liaising with regional team over client requirements for scheduling ad-hoc works
- Collation of stats for invoicing (reactive and ppm’s)
- Validation of all reactive charges submitted by the regional teams
- Valuation of all quotations/estimates submitted by the regional teams
- Assisting colleagues with the team where necessary
- Co-ordinate Audits on behalf of Regional Managers
- Co-ordinate monthly meetings and reviews generally
- Experience in delivering high-class customer service
- An excellent telephone manner is essential
Helpdesk Administrator in West End employer: Total Facilities Recruitment Limited
Total Facilities Recruitment Limited is an excellent employer, offering a dynamic work environment in the heart of Oxford where you can thrive as a Five-Star Front Desk Coordinator. With a strong focus on employee growth and development, we provide flexible working hours and a supportive team culture that values communication and exceptional customer service. Join us to be part of a company that prioritises your professional journey while delivering outstanding service to our tenants and visitors.
Contact Details:
Total Facilities Recruitment Limited Recruitment Team
