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- Tasks: Welcome visitors, manage calls and emails, and assist with queries.
- Company: Join a dynamic front of house team in Newport delivering top-notch service.
- Benefits: Earn between £14-£16 per hour with potential for temp-to-perm opportunities.
- Why this job: Perfect for those who love interacting with people and thrive in a vibrant environment.
- Qualifications: Customer service experience in hotels, corporate, or events is a plus; must be well-presented.
- Other info: Dress code includes a black/navy suit; only suitable candidates will be contacted.
We are currently looking for a receptionist to work on our clients' site within Newport, working within the front of house team ensuring all tenants and visitors receive a 5* service. The position involves working on the ground floor, ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with, and dealing with any additional queries from visitors. There are also administrative duties involved.
Responsibilities:
- Ensure a five* service is delivered by welcoming visitors and directing them accordingly
- Ensure all calls and emails are answered promptly and accordingly
- Manage the reception and helpdesk inbox
- Raise response works on systems
- Deal with any queries from occupiers or workers
- Signing in visitors and helping with directions
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Ensuring the front of house area is immaculately presented – replenish stock in kitchens and ensure areas are tidy
We are looking for candidates with customer-facing experience in:
- Hotels
- Corporate
- Airlines
- Marketing/Event
Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times. Friendly, professional, bubbly personality. Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male)). Fantastic communication skills as you will be dealing with high profile clients.
DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
Receptionist employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your customer service experience during any interactions. Whether it's in a casual conversation or during an interview, highlight specific instances where you've gone above and beyond to assist customers.
✨Tip Number 2
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your responses and demonstrate that you're genuinely interested in providing a 5* service.
✨Tip Number 3
Practice your communication skills. Since you'll be dealing with high-profile clients, being articulate and confident in your speech is crucial. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 4
Dress the part! Ensure you have the appropriate attire ready for any potential interviews or meetings. A well-presented appearance can make a strong first impression and show that you take the role seriously.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in environments like hotels, corporate settings, or events. Emphasise your communication skills and any previous front-of-house roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for delivering a high level of service. Mention specific examples from your past experiences that demonstrate your ability to manage queries and provide excellent customer care.
Highlight Presentation Skills: Since the role requires a professional appearance, mention your understanding of the dress code and how you always maintain a polished look. This shows you take the role seriously and understand the expectations.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Showcase Your Customer Service Skills
Since the role requires delivering a five-star service, be prepared to share specific examples from your past experiences in customer-facing roles. Highlight situations where you went above and beyond to assist clients or resolve issues.
✨Dress to Impress
Make sure you adhere to the dress code specified in the job description. Wearing a well-fitted black or navy suit with a matching blazer and white shirt will demonstrate your professionalism and attention to detail.
✨Practice Your Communication Skills
As you'll be dealing with high-profile clients, it's crucial to communicate clearly and confidently. Practise answering common interview questions out loud, focusing on your tone and clarity to ensure you come across as friendly and professional.
✨Prepare for Administrative Questions
Since the role involves administrative duties, be ready to discuss your experience with managing emails, phone calls, and any relevant software. Familiarise yourself with common reception tasks and be prepared to explain how you would handle them efficiently.
