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- Tasks: Welcome visitors, manage calls and emails, and assist with queries.
- Company: Join a dynamic front of house team in Newcastle delivering top-notch service.
- Benefits: Earn £14-£16 per hour with flexible temp work opportunities.
- Why this job: Perfect for those who love interacting with people and thrive in a vibrant environment.
- Qualifications: Customer service experience in hotels, restaurants, or corporate settings is essential.
- Other info: Must be well-presented and own a professional suit.
We are currently looking for a receptionist to work on our clients' site within Newcastle, working within the front of house team ensuring all tenants and visitors receive a 5* service.
The position involves working on the ground floor, ensuring incoming visitors are seen to and assisted accordingly, answering emails and phone calls, and dealing with any additional queries from visitors. There are also administrative duties involved.
Responsibilities:
- Ensure a five-star service is delivered by welcoming visitors and directing them accordingly
- Ensure all calls and emails are answered promptly and accordingly
- Manage the reception and helpdesk inbox
- Raise response works on systems
- Deal with any queries from occupiers or workers
- Signing in visitors and helping with directions
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Ensuring the front of house area is immaculately presented – replenish stock in kitchens and ensure areas are tidy
We are looking for candidates with customer-facing experience in:
- Hotels
- Restaurants
- Corporate
- Airlines
- Marketing/Event
Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times, with a friendly, professional, bubbly personality. Candidates must always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male)). Fantastic communication skills are essential as you will be dealing with high-profile clients.
DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
Receptionist employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your approach and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with high-profile clients, being articulate and confident in your interactions is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Dress the part! Make sure you have the appropriate attire ready, as first impressions matter. A well-presented appearance will show that you take the role seriously and understand the importance of professionalism.
✨Tip Number 4
Be prepared to showcase your customer service experience. Think of specific examples from your past roles in hotels, restaurants, or corporate settings where you went above and beyond to assist customers.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience, especially in hotels, restaurants, or corporate settings. Emphasise your communication skills and any previous roles where you provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've delivered a high level of service in past positions and why you're excited about working in a front of house team.
Highlight Presentation Skills: Since the role requires a professional appearance, mention your understanding of the dress code and your commitment to maintaining a polished look. This shows you take the role seriously and understand the expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles in hotels, restaurants, or corporate environments where you went above and beyond for a customer.
✨Dress to Impress
First impressions matter! Ensure you wear a smart black or navy suit with a matching blazer, a white shirt, and appropriate footwear. This shows that you take the role seriously and understand the importance of professionalism.
✨Practice Your Communication Skills
Since you'll be dealing with high-profile clients, practice clear and confident communication. Consider role-playing common scenarios you might encounter, such as answering phone calls or directing visitors.
✨Be Prepared for Administrative Questions
The role involves administrative duties, so be ready to discuss your experience with managing emails, phone calls, and any relevant software. Highlight your organisational skills and attention to detail.
