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- Tasks: Lead and improve reactive M&E maintenance across a diverse asset portfolio.
- Company: Join a dynamic company focused on operational excellence and employee wellbeing.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and employee discounts.
- Other info: Opportunity for continuous improvement and professional development in a supportive environment.
- Why this job: Make a real impact by enhancing asset reliability and leading a talented team.
- Qualifications: Strong background in Mechanical or Electrical Engineering and proven leadership experience.
The predicted salary is between 65000 - 65000 £ per year.
The M&E Reactive Manager is responsible for leading, managing, and continuously improving the delivery of all reactive M&E maintenance activities across a large, complex asset portfolio. The role ensures compliance, rapid response to breakdowns, strong contractor and engineer performance, and consistently high service delivery.
You will oversee operational delivery, budget control, resource planning, and strategic improvements to reduce downtime and enhance asset reliability.
Key Responsibilities
- Operational Leadership
- Lead day-to-day management of the reactive M&E maintenance function across all sites.
- Ensure all reactive works are delivered safely, efficiently, and in line with statutory and contractual requirements.
- Oversee triage, prioritisation, and allocation of reactive tasks.
- Maintain effective communication with stakeholders regarding incidents, escalations, and resolutions.
- Team & Contractor Management
- Lead, mentor, and develop supervisors, engineers, and reactive teams.
- Manage contractor performance through SLAs, KPIs, and regular reviews.
- Support recruitment, onboarding, and competency assessments.
- Promote a culture of safety, accountability, and continuous improvement.
- Compliance & Safety
- Ensure all works comply with statutory regulations (e.g. electrical, gas safety, LOLER, F-Gas).
- Work closely with Health & Safety teams to maintain safe systems of work.
- Review RAMS, incidents, near misses, and audit findings.
- Implement corrective actions and continuous improvements.
- Performance Management & Reporting
- Monitor KPIs including response times, completion rates, first-time fix, downtime, and customer satisfaction.
- Conduct root-cause analysis on recurring issues.
- Produce weekly and monthly performance reports.
- Ensure CAFM systems (e.g. Concept, Planon, Maximo) are accurate and well maintained.
- Budget & Resource Control
- Manage budgets across labour, materials, and specialist services.
- Identify cost-saving opportunities without compromising quality.
- Review quotations, approve purchase orders, and forecast spend.
- Optimise resourcing including engineers, call-out rotas, and subcontractors.
- Strategic Improvement
- Lead initiatives to reduce reactive demand through failure analysis.
- Collaborate with planned maintenance teams to optimise PPM schedules.
- Support digital transformation and data-driven maintenance strategies.
- Contribute to asset lifecycle planning and replacement programmes.
Skills & Experience
Essential
- Strong technical background in Mechanical or Electrical Engineering (HNC/HND or equivalent).
- Proven leadership experience managing reactive M&E maintenance teams.
- In-depth knowledge of statutory compliance and industry best practice.
- Strong stakeholder engagement and communication skills.
- Ability to analyse data and drive operational improvements.
- Experience using CAFM systems and reporting tools.
Desirable
- Professional membership (e.g. CIBSE, IET, IWFM).
- IOSH or NEBOSH qualification.
- Experience in critical or high-footfall environments (e.g. commercial, healthcare, retail, transport).
- Budget management and commercial awareness.
Key Competencies
- Leadership & people development.
- Decision-making under pressure.
- Problem-solving and root-cause analysis.
- Customer focus.
- Organisation and prioritisation.
- Stakeholder management.
- Continuous improvement mindset.
Benefits
- 24/7 GP access for employees and immediate family.
- Mental health support and life event counselling.
- Fitness and wellbeing programmes.
- Financial and legal support services.
- Cycle to work scheme.
- Employee discounts, cashback, and perks platform.
- Access to wellbeing resources and crisis support services.
M&E Manager in London employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the M&E field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and problem-solving. We want you to feel confident and ready to showcase your skills when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace M&E Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the M&E Manager role. Highlight your relevant experience in managing reactive maintenance teams and your technical background in Mechanical or Electrical Engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your leadership experience can contribute to our team's success. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve service delivery and manage budgets effectively. Use numbers and examples to back up your claims – we appreciate a data-driven approach!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge in Mechanical and Electrical Engineering. Be ready to discuss specific compliance regulations and industry best practices, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight your experience in managing reactive M&E maintenance teams and how you've improved performance through effective communication and mentoring.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as response times and customer satisfaction. Be prepared to discuss how you've used data analysis to drive operational improvements in previous roles.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges in a high-pressure environment. Discuss your approach to root-cause analysis and how you've implemented corrective actions to enhance service delivery.