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- Tasks: Support clients and teams, ensuring top-notch service and managing essential admin tasks.
- Company: Join a dynamic team at Mitie, focused on delivering excellence.
- Benefits: Standard hours, supportive environment, and opportunities for professional growth.
- Why this job: Be the backbone of our operations and make a real difference in client satisfaction.
- Qualifications: Experience in business support and strong communication skills are essential.
- Other info: Collaborative atmosphere with a focus on quality service and career development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Business Support Associate to join our team, providing a high-quality experience to all clients and colleagues. The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service. As the Support Associate, you will be able to demonstrate a passion for delivering a 5* service and be responsible for the support directly to the Account Management, the Operations Teams and the wider Support Team. Mon - Fri 9am - 5.30pm
Essentials:
- To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc.
- To liaise with the clients around contracts/quotes/service delivery and queries.
- To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary.
- Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE/Masternaut etc).
- Assist with visits in the SAFE system and ensure accuracy in their input and closure.
- Create and manage contract reports and supporting contract documentation.
- To provide management information and reporting data.
- Working with spreadsheet reports to analyse visit data to ensure contract requirements are met.
- Deal with communications in a professional and prompt manner.
- Ensure full audit trails are maintained and evidenced where required.
- To ensure and improve quality of service through close working with operational colleagues.
Administrator needed in Bordon in Hampshire employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator needed in Bordon in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to shine, so practice common interview questions and think about how your skills can help deliver that 5* service they’re after.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Administrator needed in Bordon in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Business Support Associate. Highlight your experience in client relations and admin tasks, as these are key for us. Use specific examples that showcase your ability to deliver a 5* service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for providing excellent support and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention why you want to work with us at StudySmarter.
Showcase Your Skills: In your application, make sure to highlight your skills in managing databases and working with spreadsheets. We love candidates who can demonstrate their analytical abilities and attention to detail, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Associate. Familiarise yourself with the key tasks mentioned in the job description, like liaising with clients and managing contract reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a 5* service, be ready to share examples from your past experiences where you've gone above and beyond for clients. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your passion for delivering excellent service.
✨Prepare for Technical Questions
Given the need to work with various IT systems like SAFE and Masternaut, brush up on your technical skills. Be prepared to discuss how you've used similar systems in the past or how you would approach learning new software quickly. This shows that you're adaptable and ready to hit the ground running.
✨Demonstrate Teamwork and Communication
As you'll be working closely with different teams, it's crucial to convey your ability to collaborate effectively. Share examples of how you've worked in a team setting, dealt with conflicts, or communicated professionally with colleagues and clients. This will reassure them that you can maintain strong relationships within the business.
