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- Tasks: Support clients and teams, manage contracts, and ensure top-notch service delivery.
- Company: Join a dynamic team at Mitie, focused on quality and collaboration.
- Benefits: Standard working hours, supportive environment, and opportunities for professional growth.
- Why this job: Be the backbone of our operations and make a real difference in client satisfaction.
- Qualifications: Experience in business support and strong communication skills are essential.
- Other info: Enjoy a vibrant workplace with a focus on teamwork and excellence.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Business Support Associate to join our team, providing a high-quality experience to all clients and colleagues. The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service.
As the Support Associate, you will be able to demonstrate a passion for delivering a 5 service and be responsible for the support directly to the Account Management, the Operations Teams and the wider Support Team.
Working Hours: Mon - Fri 9am - 5.30pm
Essentials:
- To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc.
- To liaise with the clients around contracts/quotes/service delivery and queries.
- To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary.
- Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE/Masternaut etc).
- Assist with visits in the SAFE system and ensure accuracy in their input and closure.
- Create and manage contract reports and supporting contract documentation.
- To provide management information and reporting data.
- Working with spreadsheet reports to analyse visit data to ensure contract requirements are met.
- Deal with communications in a professional and prompt manner.
- Ensure full audit trails are maintained and evidenced where required.
- To ensure and improve quality of service through close working with operational colleagues.
Administrator needed in Bordon in England employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator needed in Bordon in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role in Bordon. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their services and think about how you can contribute to delivering that top-notch service they’re after. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for support roles and be ready to showcase your skills in managing client relationships and handling admin tasks efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to that 5-star service we pride ourselves on.
We think you need these skills to ace Administrator needed in Bordon in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Business Support Associate. Highlight your experience in client relations and admin tasks, as these are key for us. Use specific examples that showcase your ability to deliver top-notch service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for providing excellent support and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention why you want to work with us at StudySmarter.
Showcase Your Skills: We love seeing skills that match our needs! Make sure to highlight your proficiency with IT systems and databases, as well as your ability to manage reports and data analysis. This will show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Associate. Familiarise yourself with the key tasks mentioned in the job description, like liaising with clients and managing contract reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves dealing with clients and internal teams, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to maintain strong relationships, which is crucial for this position.
✨Be Ready with Examples
Think of specific instances where you've delivered excellent service or improved processes in your past jobs. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your experience but also demonstrate your passion for delivering a 5-star service.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company. Plus, it gives you valuable insights into what working there would be like.
