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- Tasks: Manage customer support processes and ensure smooth operations in a Facilities environment.
- Company: Join a leading Facilities company known for its commitment to excellence and teamwork.
- Benefits: Enjoy a competitive salary up to £38k, Monday to Friday hours, and a supportive work culture.
- Why this job: Be part of a dynamic team that values high-class customer service and offers growth opportunities.
- Qualifications: Experience in a Facilities role and strong communication skills are essential.
- Other info: This role involves coordinating audits and meetings, perfect for those who thrive in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
My client is a leading Facilities company looking for an experienced Contract Support Administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running. Mon – Fri 8am – 5pm Salary upto £38k for the right person Responsible for all reactive jobs received through the customer support process – ensuring * Writing report Dealing with WIP * Preparation of reports and documentation * Updating of electronic records * Material ordering and administration * Subcontractor’s administration * Raising PO and invoices * Production of valuations and presentation of results * Quote logging and processing * Collating timesheets from engineers, chasing and checking quality of data * Contract set-up (PPM / System support) * Application billing preparation * that they are processed for payment correctly according to the contract terms, specification and schedule of rates * Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate * Chasing and escalation within the regions all SLA & KPI breaches * Co-ordination of Site Audits * Co-ordinate monthly meetings and reviews generally * PPM & Reactive Works Reporting * Liaising with regional team over client requirements for scheduling ad-hoc works * Collation of stats for invoicing (reactive and ppm’s) * Validation of all reactive charges submitted by the regional teams * Valuation of all quotations/estimates submitted by the regional teams * Assisting colleagues with the team where necessary * Co-ordinate Audits on behalf of Regional Managers * Co-ordinate monthly meetings and reviews generally * Experience in delivering high-class customer service * An excellent telephone manner is essential
Contract Support Administrator required in Reading employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator required in Reading
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in facilities management. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role you're interested in.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed reactive jobs and customer support processes in previous roles. Highlighting your experience will show that you can hit the ground running.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their goals and demonstrating your knowledge about their operations can make a strong impression during interviews.
We think you need these skills to ace Contract Support Administrator required in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Facilities environment. Emphasise relevant skills such as report writing, administration, and customer service to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your familiarity with contract administration, invoicing, and your ability to handle reactive jobs efficiently.
Showcase Relevant Experience: In your application, provide examples of past roles where you successfully managed similar tasks, such as material ordering, subcontractor administration, or handling customer queries. Use metrics to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Show Your Facilities Knowledge
Make sure to highlight your experience in a facilities environment during the interview. Be prepared to discuss specific examples of how you've handled reactive jobs and managed documentation, as this will demonstrate your ability to hit the ground running.
✨Prepare for Reporting Questions
Since the role involves writing reports and preparing documentation, brush up on your reporting skills. Be ready to explain how you approach report writing and what tools or systems you use to keep electronic records updated.
✨Demonstrate Customer Service Skills
The client values high-class customer service, so be prepared to share examples of how you've provided excellent service in previous roles. Highlight your telephone manner and any experiences where you successfully resolved customer issues.
✨Understand the Importance of SLAs and KPIs
Familiarise yourself with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to the role. Be ready to discuss how you've managed or escalated breaches in the past, as this shows your understanding of the operational side of contract support.
