My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running.
Mon - Fri 9am - 5pm
- Responsible for all reactive jobs received through the customer support process
- Preparation of reports and documentation
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- Raising PO and invoices
- Production of valuations and presentation of results
- Quote logging and processing
- Collating timesheets from engineers, chasing and checking quality of data
- Contract set-up (PPM / System support)
- Application billing preparation
- that they are processed for payment correctly according to the contract terms, specification and schedule of rates
- Responsible for all quotations and estimates - ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
- Chasing and escalation within the regions all SLA & KPI breaches
- Co-ordination of Site Audits
- Co-ordinate monthly meetings and reviews generally
- PPM & Reactive Works Reporting
- Liaising with regional team over client requirements for scheduling ad-hoc works
- Collation of stats for invoicing (reactive and ppm's)
- Validation of all reactive charges submitted by the regional teams
- Valuation of all quotations/estimates submitted by the regional teams
- Assisting colleagues with the team where necessary
- Co-ordinate Audits on behalf of Regional Managers
- Co-ordinate monthly meetings and reviews generally
- Experience in delivering high-class customer service
- An excellent telephone manner is essential
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Planner Scheduler in Birmingham employer: Total Facilities Recruitment Limited
As a Catering Manager in Bristol, you will thrive in a dynamic corporate environment that prioritises employee well-being and professional growth. With a strong focus on teamwork and exceptional service delivery, the company fosters a supportive culture where your contributions are valued, and opportunities for advancement are abundant. Enjoy a stable work schedule from Monday to Friday, allowing for a healthy work-life balance while being part of a team dedicated to excellence in catering services.
Contact Details:
Total Facilities Recruitment Limited Recruitment Team
