Sales Support Advisor Aviation ( FTC 2 years)

The jobholder will need to be able to multi-task and manager a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in their requirements.

This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.

Activities

GeneralAviation

• Managingandprioritisingquerieswithpromptacknowledgementandresolution
• WorkingcloselywithLogisticsandhauliertoorganiseandoptimizedeliveriesofproducts
• ResponsibleforenteringsalesordersandconfirmationsinSAP
• Raisingcredit&debitnotes
• Goodsreceiptsandinvoicesprocessing
• Issuingweekly&monthlypricingworkingcloselywithAreaBusinessManager

International Aviation

• DisputeresolutionwithclosecommunicationwiththeHeadOfficeTeam
• Consignmentlocationsinvoicing

Complaints Management

RecordclaimsinSalesforce(SALSA)towardsachieving100%resolutionandcustomersatisfaction.

Others

• Deliveryofmonthlydashboard(sales/volumes,customerserviceanalysis)duringmonthlybusinessreviews
• In line with company’s roadmap, embrace ‘right the first time’ culture

Candidate Profile

• SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
• Customer focus with previous experience of B2B markets
• Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
• Ability to analyze data, identify trends and improve overall service
• Experience in Aviation business would be a benefit but not essential

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.