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- Tasks: Manage customer queries and support sales operations in the aviation sector.
- Company: Join a leading aviation company focused on customer satisfaction and business continuity.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer focus.
- Qualifications: Strong communication skills and experience in B2B markets preferred.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, and must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and supporting the business in their requirements.
This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.
General Aviation
- Managing and prioritising queries with prompt acknowledgment and resolution
- Working closely with Logistics and haulier to organise and optimise deliveries of products
- Responsible for entering sales orders and confirmations in SAP
- Raising credit & debit notes
- Goods receipts and invoices processing
- Issuing weekly & monthly pricing working closely with Area Business Manager
International Aviation
- Dispute resolution with close communication with the Head Office Team
- Consignment locations invoicing
Complaints Management
Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.
Others
- Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
- In line with company’s roadmap, embrace ‘right the first time’ culture
- SAP working knowledge of order to cash and purchase to pay is a distinct advantage
- Customer focus with previous experience of B2B markets
- Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
- Ability to analyze data, identify trends and improve overall service
- Experience in Aviation business would be a benefit but not essential
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Sales Support Advisor Aviation (FTC 2 years) employer: TOTAL Deutschland GmbH
Contact Detail:
TOTAL Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor Aviation (FTC 2 years)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions and scenarios related to the role. This way, we can showcase our problem-solving skills and customer focus with confidence.
✨Tip Number 3
Networking is key! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even give us a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a thank-you email expressing our appreciation for the opportunity. It keeps us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Sales Support Advisor Aviation (FTC 2 years)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales Support Advisor in Aviation. Highlight any relevant experience, especially in B2B markets or aviation, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to multi-task, manage queries, and communicate effectively with customers.
Showcase Your SAP Knowledge: If you’ve got experience with SAP, make sure to mention it! This role values familiarity with order to cash and purchase to pay processes, so let us know how you can bring that to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at TOTAL Deutschland GmbH
✨Know Your Stuff
Make sure you understand the basics of the aviation industry and the specific role of a Sales Support Advisor. Brush up on key terms, processes like order to cash, and how SAP works. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively liaised with customers or resolved disputes in the past. Think about times when you’ve had to manage multiple queries at once and how you prioritised them. This will demonstrate your ability to multi-task and handle pressure.
✨Be a Problem Solver
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your analytical skills by mentioning how you’ve identified trends or improved service in past positions. This will resonate well with their need for someone who can tackle issues head-on.
✨Embrace the Culture
Familiarise yourself with the company’s values, especially the 'right the first time' culture. Be ready to explain how you align with this mindset and provide examples from your experience where you’ve ensured quality and efficiency in your work.
