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For Companies At a Glance
- Tasks: Support customers through calls, manage accounts, and ensure excellent service delivery.
- Company: Join TotalEnergies, a diverse company committed to individual growth and equal opportunities.
- Benefits: Enjoy a fixed-term contract with potential for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction while driving business success.
- Qualifications: 2 years in customer service, proficient in Microsoft Excel and CRM systems.
- Other info: This role offers a chance to work with both small businesses and large multinationals.
The predicted salary is between 24000 - 36000 £ per year.
Type of contract: Fixed term position
Contract duration: 12 Months
Experience: Less than 3 years
Responsibilities:
- Demonstrate a good product knowledge for each channel and individual customers
- Understand the customers' business, order patterns, requirements and needs
- Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations
- Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMV
- Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth
- Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
- Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
- Provide existing and prospective customers with price information on request
- Process applications/accounts for customers
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
- Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
- Help to maintain customer accounts in CRM (Salsa)
- Call existing customers to secure orders to meet or exceed required targets
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices
- Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
- Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
Candidate Profile:
- 2 years’ experience in office-based customer service role
- Confident using full Microsoft package (Excel is essential)
- Experience using CRM systems
- Good attention to detail and communication skills
Additional Information: TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
Customer Service Advisor employer: TOTAL Deutschland GmbH
Contact Detail:
TOTAL Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salsa, as this role requires a good working knowledge of it. Consider taking an online course or tutorial to boost your confidence and skills in using CRM tools effectively.
✨Tip Number 2
Brush up on your communication skills by engaging in role-playing exercises with friends or family. This will help you practice handling customer inquiries and complaints, which is crucial for delivering excellent customer support.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their business model and customer base will enable you to tailor your conversations and demonstrate your product knowledge during interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your customer service experience, particularly in office-based roles, and your familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention specific examples of how you've successfully supported customers in the past.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Excel and CRM systems, be sure to mention your experience with these tools. Provide examples of how you've used them to enhance customer service or drive sales.
How to prepare for a job interview at TOTAL Deutschland GmbH
✨Know Your Product Inside Out
Make sure you have a solid understanding of the products and services offered by the company. Familiarise yourself with how these products meet the needs of both small independent businesses and large multinational organisations.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Think of examples where you've effectively dealt with customers, especially in challenging situations, to highlight your ability to provide top-notch customer service.
✨Familiarise Yourself with CRM Systems
Since the role requires knowledge of CRM systems like Salsa, it’s beneficial to brush up on your skills with such tools. Be ready to discuss how you’ve used CRM systems in previous roles to enhance sales and drive growth.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about past experiences where you successfully resolved customer complaints or secured orders, and be prepared to share those stories.
