At a Glance
- Tasks: Coordinate engineers' schedules and ensure excellent customer service.
- Company: Join a dynamic team in the engineering industry with a flexible role.
- Benefits: Company pension, training opportunities, and a friendly team environment.
- Other info: Great opportunity for career progression in a supportive atmosphere.
- Why this job: Be the key link between customers and engineers, making a real impact.
- Qualifications: Experience in engineering scheduling and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for a full time Service Coordinator to join our dynamic team. This is a brand new role, offering flexibility. As a Service Coordinator you will be looking after a team of engineers and scheduling their daily work. You will be the first point of contact to customers and maintain clear communication between all parties.
Responsibilities
- Schedule a team of engineers\' daily work. Liaise with customers and allocate suitable jobs to engineers accordingly.
- Manage customers\' service contracts and Planned Preventative Maintenance (PPMs) to ensure all service and inspections are carried out before the due date.
- Be the initial point of contact for customers, promptly resolve any customer queries, and deliver excellent customer service at all times.
- Monitor and follow up on engineers\' job reports every morning and take necessary follow-up actions when required.
- Source new parts, raise purchase orders in the system, and liaise with suppliers for any urgent orders.
- Respond promptly to emergency breakdown calls and emails and assign them to engineers efficiently.
- Obtain price quotes from suppliers and generate quotations using our system.
- Track and manage each job and project completion in the system, ensuring all details are recorded correctly and accurately.
- Monitor and manage engineers\' weekly timesheets, ensuring accurate recording of details.
- Prepare Risk Assessments and Method Statements (RAMS) in the system when required.
- Support and effectively liaise with the Office Manager and Managing Director.
Hours
08:00 - 16:30
What We Are Looking For
- Experienced in the engineering industry and scheduling work.
- Good knowledge of Microsoft package.
- Confident individual.
- Excellent written and oral communication skills.
- Highly organised with the ability to use initiative to organise and prioritise.
- Can work under pressure and self-motivated.
- Dynamic and forward-thinking.
- Ability to work collaboratively as part of a team and independently when necessary.
Employment type
- Full-time
In Return You Will Get
- Company pension
- Great opportunity to progress
- Training to enhance your ability
- A friendly team!
Service Coordinator in Wolverhampton employer: Total Crane Solutions Ltd
Join our vibrant team as a Service Coordinator, where you will enjoy a flexible work environment and the opportunity to grow within the engineering sector. We pride ourselves on fostering a supportive culture that values collaboration and communication, ensuring you have the resources and training needed to excel in your role. With a focus on employee development and a friendly atmosphere, this position offers a rewarding career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Total Crane Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Total Crane Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Total Crane Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Total Crane Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Total Crane Solutions Ltd!
How to prepare for a job interview at Total Crane Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
