Business Development Manager - General Manager Designate

Job summary:

• Total Construction Training, is seeking an experienced Business Development Manager to join the Training Services team in Redditch/Bromsgrove area. The role focuses on driving commercial growth of the Training Centres by developing new business opportunities, strengthening client relationships and identifying opportunities for the centres.
• You will combine business development, consultative sales and key account management to deliver training solutions that meet operational and compliance.
• The right candidate will then progress through over the next 18 months to become General Manager.

Qualifications:

• Experience in business development, account management or sales.
• Strong knowledge of the construction training industry.
• Understanding of plant training, vocational qualifications and workforce competence.
• Excellent relationship-building and networking skills.
• Commercial awareness and negotiation skills.
• Strong communication and presentation skills.
• Self-motivated with the ability to work independently.
• Full UK Driving Licence.

Responsibilities:

• Identify, develop and secure new training opportunities with clients.
• Build relationships with contractors, plant operators / hire companies, civil engineering contractors and other organisations requiring construction training.
• Generate new business through networking, referrals, industry events and targeted business development activity.
• Develop a pipeline of opportunities to support sustainable business growth.
• Identify opportunities to introduce additional training services to existing customers.
• Promote the full range of training services available.
• Maximise opportunities for cross-selling and collaborative working.
• Act as the primary relationship manager for key client accounts.
• Develop long-term partnerships built on trust and excellent service.
• Conduct regular customer review meetings.
• Understand clients' workforce development plans and future training requirements.
• Respond promptly to customer enquiries and resolve issues in collaboration with the Lead Trainer.
• Support the production of quotations and training proposals.
• Negotiate commercial terms within delegated authority.
• Ensure quotations are followed up and converted into confirmed business.
• Monitor customer activity and identify opportunities for repeat business.
• Support the Managing Director with larger commercial opportunities and tender submissions.
• Maintain awareness of competitor activity and market developments.
• Work closely with the Lead Trainer to ensure training resources are available to meet customer demand.
• Liaise with the Training Coordinator regarding course scheduling and bookings.
• Ensure customer expectations are communicated clearly to the training team.
• Maintain effective communication throughout the customer journey.
• Maintain an up-to-date understanding of: Plant training, CPCS,NPORS,IPAF, CITB Site Safety Plus, NRSWA schemes, NVQs, CSCS requirements, CITB funding and grants, National Occupational Standards, Construction workforce competence requirements.
• Provide informed advice to customers regarding suitable training pathways.
• Deliver a professional, responsive and customer-focused service.
• Ensure customer feedback is captured and acted upon.
• Represent the business professionally at meetings, exhibitions and industry events.
• Always promote the company’s reputation and values.

Total Construction Training is celebrating its 16th year of delivering industry-leading construction training and has built an outstanding reputation within the Plant and Lifting Training sector. Following another record-breaking year, we are looking to expand our team and appoint an ambitious individual to help drive the next stage of our growth.

With a team of 10 full-time instructors, we take pride in delivering exceptional customer service, reflected by the fact that over 80% of our business comes from repeat customers and referrals. We operate two busy training centres, deliver two national training contracts, and offer a comprehensive range of accredited courses, including CPCS and NPORS Plant and Lifting Training, NRSWA, IPAF, CITB Site Safety Plus, and a wide selection of NVQs to support card upgrades.

This is an excellent opportunity for a motivated professional to join a successful, growing business. The successful candidate will play a key role in adding value to our operations and, over the next 18 months, will be developed to take responsibility for managing our training centres.