At a Glance
- Tasks: Be the first point of contact for emergency calls and provide vital support.
- Company: Join a dedicated team making a real difference in emergency response.
- Benefits: Paid training, flexible shifts, and a chance to help your community.
- Other info: Exciting opportunity with career growth in a supportive environment.
- Why this job: Make an impact by helping people in urgent situations every day.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Send your CV today to get booked for an assessment/interview immediately. Paid training is provided when successful in the assessment.
If you have a passion for helping and want to make a difference, apply now. Customer service or customer-facing experience, particularly in retail, is preferred, especially if you have worked with difficult situations and know how to resolve them.
Assessment Date: 16/06/2026
Start Date: June/July 2026
As part of a team of Call Handlers, you will provide the first point of contact with telephone callers to the Trust on a 24/7 basis, working rotating shifts. There may be a need to handle calls for one of the Trust's other two EOCs or to relocate to one of them on a temporary basis.
Your responsibilities will include:
- Responding to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls.
- Placing lower priority callers on hold when required.
- Ensuring the timely and accurate answering and recording of all requests for emergency resources using the Computer Aided Dispatch and appropriate clinical triage software.
Emergency Call Handler (Permanent role) in Norfolk employer: Total Assist Recruitment
Join a dedicated team as an Emergency Call Handler, where your passion for helping others can truly make a difference. Our supportive work culture prioritises employee growth through comprehensive training and development opportunities, ensuring you are well-equipped to handle challenging situations with confidence. Located in a dynamic environment, we offer flexible shift patterns and the chance to be part of a vital service that directly impacts the community.
