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- Tasks: Manage neighbourhood services, tackle anti-social behaviour, and ensure community satisfaction.
- Company: Join a forward-thinking organisation dedicated to improving local communities.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing services and strong customer service skills required.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Be responsible for delivering neighbourhood services to customers within a specific geographical area (‘patch’) including:
- Case management of cases of anti-social behaviour
- Carrying out regular estate inspections to ensure neighbourhoods are places where people are proud to live
- Managing changes to tenancies and dealing with tenancy management issues
- Deliver excellent services to customers and work to achieve performance targets and high levels of customer satisfaction
- Deliver and demonstrate the vision and values of the organisation.
Responsibilities:
- Be responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti-social behaviour (ASB) and nuisance to others.
- Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legislation.
- Collect evidence of ASB, including witness statements and impact statements and liaise with legal advisors.
- Provide tenancy advice and guidance and fully understand the terms of the various tenancies managed by Citizen and the partner Associations for whom we manage tenancies.
- Take action to deal with issues in accordance with relevant policies such as abandoned tenancies, sub-letting, illegal occupiers etc. and work with colleagues to resolve them.
- Work with colleagues to proactively manage the ending of tenancies, ensure properties are vacated following the required notice.
- Work collaboratively with your team and with colleagues across Citizen and the wider organisation to share information; implement best practice and continuously improve service to customers.
- Compile accurate and relevant performance information in a timely manner for consideration by the team leader.
- Work to achieve performance targets, identify any barriers to achieving these targets and agree remedial actions with the team leader.
- Following appropriate safeguarding training, understand types of abuse or neglect, be able to recognise potential cases of abuse/neglect in children or vulnerable adults and symptoms of significant harm.
- Make timely referrals and where there is a risk of significant harm, take immediate action in accordance with the Citizen Safeguarding Policy and Procedures and procedures of the relevant Local Safeguarding Board(s).
- Seek continuous improvement in the quality and delivery of our services to customers including developing your own skills, knowledge and experience to maximise your impact on customer satisfaction and the achievement of key performance indicators and business objectives.
- All work to be undertaken in line with our policies and procedures, including Health and Safety, Customer Involvement, Equality and Diversity and Safeguarding.
- Undertake any other duties commensurate with this post as reasonably requested by the Neighbourhoods Team Leader.
To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas:
- Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector
- Knowledge of housing tenancy conditions and the processes involved in their enforcement
- Basic understanding of the legal framework within which anti-social behaviour can be dealt with
- Experience of working for a housing service provider in a role involving regular interaction with the public or demonstration of other relevant experience
- Ability to demonstrate commitment to excellent customer service in all activities
- Experience of working with customers, internally and externally and partner agencies to support the delivery of the business
- Able to communicate clearly both verbally and in writing
- Ability to manage, organise and prioritise own workload
- Ability to demonstrate commitment to excellent customer service and lead by example to motivate others to achieve the same
- Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary
- IT skills in order to input and retrieve data produce statistical information and analysis.
- Ability to undertake Estate inspections, identifying problems and solutions.
- Ability to be innovative to maintain and deliver continuous service improvement
- Able to work in a professional capacity to develop relationships with partners to achieve positive outcomes
- Current clean driving licence and access to a car
Neighbourhood Officer in Coventry employer: Total Assist Recruitment
Contact Detail:
Total Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the Neighbourhood Officer role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to anti-social behaviour and tenancy management. Think about real-life examples from your experience that demonstrate your skills and commitment to excellent customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the team dynamics. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Neighbourhood Officer in Coventry
Some tips for your application 🫡
Show Your Passion for Neighbourhood Services: When writing your application, let us see your enthusiasm for delivering excellent neighbourhood services. Share any relevant experiences that highlight your commitment to making communities better places to live.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to outline your skills and experiences related to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific responsibilities and requirements mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application reaches us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Total Assist Recruitment
✨Know Your Patch
Before the interview, make sure you research the specific geographical area you'll be working in. Understand the community's needs, challenges, and any recent developments. This will show your potential employer that you're genuinely interested in making a positive impact in the neighbourhood.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you resolved conflicts or dealt with difficult customers, especially in housing or community settings. Highlight your commitment to customer satisfaction and how you can bring that to the Neighbourhood Officer role.
✨Familiarise Yourself with Legislation
Brush up on the legislative and regulatory frameworks relevant to social housing and anti-social behaviour. Be ready to discuss how you would apply this knowledge in real-life scenarios. Showing that you understand the legal aspects will demonstrate your readiness for the responsibilities of the role.
✨Showcase Your Teamwork Abilities
Collaboration is key in this role, so think of examples where you've worked effectively with colleagues or external partners. Be prepared to discuss how you share information and implement best practices to improve services. This will highlight your ability to work within a team and contribute to the organisation's vision and values.
