Job Title: Cycle Technician & Customer Service/Hire Assistant
Location: Windermere & Bowness-on-Windermere, Lake District
Responsible to: Bike Hire Manager
Salary: Competitive, from National Living Wage, dependent on experience and qualifications.
Hours: Flexible part-time, up to 42.5 hours per week (8:30 – 5:30). Weekend work frequent and essential.
Season: Seasonal role starting Feb/Mar 2026 & ending in Sept/Oct, but with potential to become year-round for the right candidate (off-season hours would be reduced)
About Us
Total Adventure Bike Hire is a leading cycle hire company in the heart of the south Lake District, with busy hubs in Windermere and Bowness-on-Windermere. We’re a hardworking team dedicated to providing unforgettable cycling experiences against the backdrop of some of the UK's most stunning landscapes.
The Role: Where Your Skills Meet Adventure
We need a versatile and enthusiastic individual who is as confident with a cassette tool as they are with a customer smile. This role is the perfect blend of workshop and welcome desk, ensuring our bikes and our service are both in peak condition.
Key Responsibilities
Customer Experience: Greeting customers, managing rentals from start to finish (sizing, safety briefings, route advice), and ensuring every client leaves excited for their ride.
Workshop Excellence: Performing safety checks, routine maintenance, and repairs on a fleet of quality standard and e-bikes. Each day ends with preparing the fleet for the next morning's adventures.
Team Support: Assisting with day-to-day shop operations, using our booking system, and handling customer communications.
Shop Operations: Keeping the hire area tidy, managing return inspections for damage, and assisting with basic admin.
About You: Our Ideal Candidate
Proven mechanical experience with modern bicycles, including e-bikes.
A solid track record of positive customer service in a fast-paced environment.
The ability to work independently, and collaboratively as part of a team.
A genuine passion for cycling, the outdoors, and making activities accessible to all.
Excellent communication skills, patience, and a calm demeanour under pressure.
Strong computer literacy and attention to detail.
Reliability and a strong work ethic, rain or shine our clients and team can count on you.
- Must be at least 18 years old.
Desirable (but not essential)
Experience in an activity centre or similar operational environment.
Cytech mechanic training or equivalent.
A British Cycling Trail Cycle Leader award or equivalent, this could lead to guided ride opportunities.
What We Offer
A competitive salary based on your experience.
Comprehensive training and coaching to expand your repair and operational skills.
The chance to work in the stunning Lake District with a great team.
The perfect platform to explore the trails on your days off, with economical access to a range of hire bikes, plus staff discount on accessories.
A genuine opportunity for the right candidate to transition into a year-round role.
Ready to Apply?
If you’re ready to combine your technical skills with your passion for people and places, please send your CV and a cover letter (ESSENTIAL) explaining why you’re the perfect fit to jamie@total-adventure.co.uk
#J-18808-Ljbffr
