At a Glance
- Tasks: Shape the retail experience and enhance client interactions in a luxury fashion environment.
- Company: Join TOTEME, a stylish Swedish fashion house with a modern twist.
- Benefits: Competitive salary, creative work culture, and opportunities for professional growth.
- Other info: Dynamic role in a collaborative team, perfect for fashion enthusiasts.
- Why this job: Make a real impact on how clients experience luxury fashion globally.
- Qualifications: Experience in retail training or operations, with a flair for client engagement.
The predicted salary is between 40000 - 50000 € per year.
TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready‑to‑wear, shoes, bags, accessories and jewelry.
TOTEME is looking for a Retail Experience Manager to join our team in London full time. In this role, you have a key role in shaping TOTEME’s global retail experience. You will be responsible for enhancing in‑store client experience and developing the knowledge and performance of retail teams worldwide. This includes designing and implementing training and action plans across Brand, Collection, Selling Ceremony, and selling techniques.
Working closely with regional teams and global stakeholders, including Visual Merchandising, CRM, E‑Commerce, Marketing, and Merchandising, you will ensure alignment between commercial strategies and the in‑store experience. You will also contribute to building a strong and consistent brand identity across all retail touchpoints, from client journey to hospitality, uniforms, and in‑store ambiance. You will report to the Retail Director and work directly with the Retail and Commercial team.
RESPONSIBILITIES- Translate commercial and product strategies into global training and induction plans
- Align training initiatives with key product launches, campaigns, and retail priorities
- Develop and elevate global standards for client experience, hospitality, and selling ceremony
- Design and implement tools to monitor and improve in‑store performance (e.g. mystery shopping, feedback programs)
- Partner with regional and cross‑functional teams to ensure consistent execution across all markets
- Contribute to defining and enhancing the end‑to‑end client journey, with a focus on VIC experience
- Support the development of the Retail Academy and global training framework, including KPIs
- Create and roll out training content (product, storytelling, selling techniques, and digital formats)
- Oversee key retail experience elements such as uniforms, in‑store identity, and client hospitality guidelines
- Support retail operations planning and budgeting related to the store experience
- Experience from a similar role in retail experience, training, or retail operations within a premium or luxury environment
- Strong understanding of client experience, selling ceremony, and in‑store performance drivers
- Experience developing and delivering training programs and materials on a global scale
- Ability to translate commercial and product strategies into actionable retail initiatives
- Experience working cross‑functionally with teams such as Marketing, CRM, and Merchandising
- Strong project management skills, including planning, budgeting, and execution
- Fluent communication in English, both written and verbal
- A strong sense of brand and aesthetics, with an eye for detail and consistency
- Naturally collaborative, with the ability to build relationships across markets and functions
- Structured and solution‑oriented, able to manage multiple priorities with clarity
- Engaging and confident communicator, comfortable presenting and training teams
- Proactive and hands‑on, with a mindset of continuous improvement
- Curious and attentive to client behavior and evolving retail trends
This is a full‑time position in our London office with a start date by agreement.
Retail Experience Manager in London employer: Tot
TOTEME is an exceptional employer that fosters a collaborative and innovative work culture, where creativity and attention to detail are highly valued. As a Retail Experience Manager in our London office, you will have the opportunity to shape the global retail experience while benefiting from comprehensive training programmes and a strong focus on employee growth. With a commitment to excellence and a passion for fashion, TOTEME offers a unique environment that encourages personal development and a meaningful contribution to the brand's identity.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Experience Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Retail Experience Manager role at TOTEME.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it's at a job fair or an informal coffee chat, be ready to discuss your experience in enhancing client experiences and training teams. Bring examples of your past successes to the table!
✨Tip Number 3
Research TOTEME inside out! Understand their brand identity, values, and recent collections. This knowledge will not only help you stand out in interviews but also show your genuine interest in shaping their global retail experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TOTEME team and contributing to their vision of a unique retail experience.
We think you need these skills to ace Retail Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about what inspires you about TOTEME and how you connect with our brand's ethos. We want to see that you understand our style and values.
Tailor Your Experience:Make sure to highlight your relevant experience in retail and training. Use specific examples that demonstrate how you've enhanced client experiences or developed training programmes in the past. We’re looking for someone who can bring their expertise to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the Retail Experience Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Tot
✨Know the Brand Inside Out
Before your interview, dive deep into TOTEME's history, values, and product lines. Familiarise yourself with their aesthetic and how they position themselves in the luxury market. This will not only show your genuine interest but also help you align your experience with their brand ethos.
✨Showcase Your Training Experience
Prepare to discuss specific examples of training programmes you've developed or delivered in previous roles. Highlight how these initiatives improved client experiences or sales performance. Be ready to explain your approach to aligning training with commercial strategies, as this is crucial for the Retail Experience Manager role.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working closely with various teams like Marketing and Merchandising, come prepared with examples of how you've successfully collaborated across functions. Discuss any challenges you faced and how you overcame them to ensure a consistent retail experience.
✨Engage with Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their current retail strategies or how they measure the success of their training programmes. This shows your proactive nature and genuine interest in contributing to their team.
