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- Tasks: Provide technical support and consultancy to enhance customer experiences in retail.
- Company: Join Toshiba, a leader in transforming retail with innovative solutions.
- Benefits: Flexible working hours, collaborative environment, and opportunities for professional growth.
- Other info: Dynamic role with on-call responsibilities and a focus on teamwork.
- Why this job: Be part of a team that drives innovation and customer success in retail.
- Qualifications: Experience in technical support, strong communication skills, and IT literacy.
The predicted salary is between 30000 - 40000 £ per year.
Why Toshiba Global Commerce Solutions? At Toshiba, we are transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future. Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together!
Role Overview - What’s ‘In-store’? This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments. To note: This role operates on the 'On Call Rota' with the other members of the team, occasionally requiring flexible working hours.
What you’ll be doing:
- Providing technical support via phone and onsite to key stakeholders.
- Assisting with technical investigations and resolving a variety of site issues.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high-quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
What we’re looking for:
- Experience in a helpdesk or technical support role.
- Strong customer-facing and communication skills.
- Good IT literacy and problem-solving ability.
Personal Attributes:
- Strong sense of ownership and accountability.
- A collaborative, flexible approach to teamwork.
- Able to work autonomously while staying aligned with a wider team.
- Broad infrastructure knowledge with a pragmatic, hands-on approach.
- Values documentation and knowledge sharing.
Desirable:
- Experience with EPOS, retail systems, or store technology support.
- Exposure to technical analysis or basic programming.
Additional information: Reporting to: Retail Service
Technical Support Consultant employer: Toshiba Global Commerce Solutions
Contact Detail:
Toshiba Global Commerce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and retail sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Toshiba Global Commerce Solutions and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in providing top-notch technical support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges that come with the Technical Support Consultant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Consultant role. Highlight any relevant helpdesk or technical support experience, and don’t forget to showcase your customer-facing skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming retail and how your background aligns with our mission at Toshiba. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with practical solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Toshiba Global Commerce Solutions
✨Know Your Tech
Brush up on your technical knowledge related to EPOS and retail systems. Be ready to discuss any relevant experience you have in troubleshooting or supporting these technologies, as it shows you're prepared and knowledgeable about the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. Think of examples where you've successfully communicated with non-technical stakeholders to resolve issues.
✨Demonstrate Problem-Solving Ability
Prepare to share specific examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills effectively.
✨Emphasise Teamwork and Flexibility
This role requires collaboration and adaptability. Be ready to discuss how you've worked in teams and adapted to changing situations. Highlight any experience you have with on-call duties or flexible working hours to show you're a good fit for the team.