At a Glance
- Tasks: Provide technical support and consultancy for retail technology solutions.
- Company: Join Toshiba, a leader in transforming retail with innovative tech.
- Benefits: Flexible working hours, collaborative environment, and career growth opportunities.
- Other info: Opportunity to work with cutting-edge retail technologies and make a real impact.
- Why this job: Be part of a team that drives customer success and enhances shopping experiences.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Why Toshiba Global Commerce Solutions? At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future. Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together!
Role Overview - What’s ‘In-store’? This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments. To note: This role operates on the 'On Call Rota' with the other members of the team, occasionally requiring flexible working hours.
What you’ll be doing:
- Providing technical support via phone and onsite to key stakeholders.
- Assisting with technical investigations and resolving a variety of site issues.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high-quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
What we’re looking for:
- Experience in a helpdesk or technical support role.
- Strong customer-facing and communication skills.
- Good IT literacy and problem-solving ability.
Personal Attributes:
- Strong sense of ownership and accountability.
- A collaborative, flexible approach to teamwork.
- Able to work autonomously while staying aligned with a wider team.
- Broad infrastructure knowledge with a pragmatic, hands-on approach.
- Values documentation and knowledge sharing.
Desirable:
- Experience with EPOS, retail systems, or store technology support.
- Exposure to technical analysis or basic programming.
Additional information: Reporting to: Retail Service
Technical Service Desk employer: Toshiba Global Commerce Solutions
At Toshiba Global Commerce Solutions, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in Leeds, our team enjoys a supportive work environment with ample opportunities for professional growth and development, alongside competitive benefits. Join us to be part of a forward-thinking company that values your contributions and empowers you to make a real impact in the retail technology landscape.
Contact Detail:
Toshiba Global Commerce Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and retail sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Toshiba!
✨Tip Number 2
Prepare for those interviews! Research Toshiba’s latest innovations and think about how your skills can contribute to their mission. Practise common technical support scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of how you've gone above and beyond to help customers. This will demonstrate that you’re not just technically savvy but also committed to delivering top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Toshiba team and being part of our mission to transform retail.
We think you need these skills to ace Technical Service Desk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and customer-facing skills to show us you're a great fit for the Technical Service Desk role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about working with Toshiba Global Commerce Solutions. Share specific examples of how you've tackled technical issues in the past and how you can contribute to our mission of transforming retail.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've successfully resolved technical challenges. We love candidates who can demonstrate their problem-solving abilities, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Toshiba Global Commerce Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to helpdesk and support roles. Familiarise yourself with common issues in retail systems, especially EPOS technology, as this will show your potential employer that you're ready to tackle real-world problems.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully resolved issues for customers or collaborated with teams, as these stories will highlight your strong communication skills.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific instances where you've faced technical challenges and how you approached solving them. This could involve detailing your thought process and the steps you took to resolve the issue, showcasing your analytical skills and hands-on approach.
✨Emphasise Teamwork and Flexibility
Toshiba values collaboration, so be ready to talk about your experiences working in teams. Highlight your ability to adapt to changing situations and your willingness to take on flexible hours, as this aligns with the on-call nature of the role.
