Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and consultancy to enhance retail solutions.
- Company: Join Toshiba, a leader in innovative retail technology.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Why this job: Be part of transforming retail and making a real impact.
- Qualifications: Experience in technical support and a collaborative mindset.
- Other info: Diversity and inclusion are at the heart of our culture.
The predicted salary is between 30000 - 40000 £ per year.
At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement.
Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. Join Toshiba Global Commerce Solutions and be a key partner in our customers' success.
Role Overview - What’s ‘In-store’?
This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments.
This role operates on the 'On Call Rota' with the other members of the team, occasionally requiring flexible working hours.
- Providing technical support via phone and onsite to key stakeholders.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high-quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
Experience in a helpdesk or technical support role.
A collaborative, flexible approach to teamwork.
Experience with EPOS, retail systems, or store technology support.
Exposure to technical analysis or basic programming.
Reporting to: Retail Service & IMAC Manager.
Hybrid work model (Leeds office, home working, and occasional field-based work).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.
Diversity, Equity & Inclusion
Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
We’re passionate about our customers, the retail industry and becoming a more responsible company as we help create a brighter future.
Technical Support Consultant (Software) in Leeds employer: Toshiba Global Commerce Solutions
Contact Detail:
Toshiba Global Commerce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant (Software) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and tech industries. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, so leverage that!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common technical support scenarios you might face at Toshiba. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your skills! If you’ve got experience with EPOS systems or retail tech, make sure to highlight that in conversations. Share specific examples of how you’ve solved problems in the past. We love hearing about real-life success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Toshiba. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Consultant (Software) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Consultant. Highlight your experience in helpdesk or technical support roles, and don’t forget to mention any exposure to EPOS or retail systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the retail industry and how your skills align with our mission at Toshiba. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and provide solutions, so share those success stories that demonstrate your analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Toshiba!
How to prepare for a job interview at Toshiba Global Commerce Solutions
✨Know Your Tech
Brush up on your technical knowledge related to EPOS and retail systems. Be ready to discuss your experience in helpdesk or technical support roles, and think of specific examples where you've resolved issues or improved processes.
✨Showcase Your Collaboration Skills
This role requires a collaborative approach, so be prepared to share instances where you've worked effectively in a team. Highlight how you’ve contributed to training programmes or supported colleagues in achieving customer satisfaction.
✨Flexibility is Key
Since the job involves an 'On Call Rota', demonstrate your willingness to adapt to flexible working hours. Share experiences where you've successfully managed unexpected challenges or changes in your work schedule.
✨Emphasise Customer Focus
Toshiba values customer engagement, so be ready to discuss how you've prioritised customer needs in past roles. Think about how you can contribute to enhancing customer satisfaction and share any relevant success stories.