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For Companies At a Glance
- Tasks: Provide remote and onsite technical support for retail systems and projects.
- Company: Join Toshiba, a leader in innovative retail solutions.
- Benefits: Flexible hybrid work model, competitive salary, and commitment to diversity.
- Why this job: Be part of transforming retail and making a real impact on customer engagement.
- Qualifications: Experience in technical support and a collaborative team player.
- Other info: Opportunities for growth in a dynamic and inclusive environment.
The predicted salary is between 30000 - 40000 £ per year.
At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement.
Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. Join Toshiba Global Commerce Solutions and be a key partner in our customers' success.
Role Overview - What’s ‘In-store’?
This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments.
This role operates on the 'On Call Rota' with the other members of the team, occasionally requiring flexible working hours.
- Providing technical support via phone and onsite to key stakeholders.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high-quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
Experience in a helpdesk or technical support role.
A collaborative, flexible approach to teamwork.
Experience with EPOS, retail systems, or store technology support.
Exposure to technical analysis or basic programming.
Reporting to: Retail Service & IMAC Manager.
Hybrid work model (Leeds office, home working, and occasional field-based work).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.
Diversity, Equity & Inclusion
Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
We’re passionate about our customers, the retail industry and becoming a more responsible company as we help create a brighter future.
Technical Support Consultant - Remote Working in Leeds employer: Toshiba Global Commerce Solutions
Contact Detail:
Toshiba Global Commerce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant - Remote Working in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Toshiba through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves supporting EPOS and retail systems, make sure you can talk confidently about your experience and how you’ve tackled similar challenges in the past.
✨Tip Number 3
Show off your collaborative spirit! During interviews, share examples of how you’ve worked with teams to solve problems. Toshiba values teamwork, so highlighting your ability to work well with others will definitely score you points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Toshiba team.
We think you need these skills to ace Technical Support Consultant - Remote Working in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Consultant. Highlight your experience in helpdesk or technical support roles, and don’t forget to mention any exposure to EPOS or retail systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the retail industry and how your skills align with our mission at Toshiba. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and provide solutions, so share those success stories that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Toshiba!
How to prepare for a job interview at Toshiba Global Commerce Solutions
✨Know Your Tech
Make sure you brush up on your technical knowledge related to EPOS and retail systems. Familiarise yourself with common issues and solutions, as well as any recent innovations in the field. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Emphasise Teamwork and Flexibility
Since this role requires collaboration with various teams, be ready to discuss your experience working in a team environment. Share instances where you adapted to changing circumstances or took on different roles to support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about Toshiba's approach to customer engagement and their future technologies. This shows your genuine interest in the company and helps you understand how you can contribute to their mission.