Procurement Operations Specialist - Indirect Procurement in Ipswich, Suffolk

Why Toshiba Global Commerce Solutions? At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future. Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together!

Role Overview - What's 'In-store'? The Procurement Specialist is a core contributor to the operational and digital evolution of the Procurement function. The role executes and optimises procurement transactions while supporting the adoption of automation, data intelligence, and compliance frameworks across the organisation. Acting as a key enabler of the Procurement policy and digital procurement excellence, the Procurement Specialist ensures accurate execution of purchase-to-pay (P2P) activities, supports supplier onboarding, resolves purchase discrepancies, and contributes to continuous improvement through insights, reporting, and participation in automation initiatives (RPA, AI-assisted workflows, and process optimisation).

Key Responsibilities:

• Procurement Transaction Processing
  • Create, validate, and manage Purchase Orders in line with approved requests and compliance requirements.
  • Maintain accurate supplier data and purchasing information across ERP and procurement systems (i.e. Oracle or equivalent).
  • Process PO amendments, cancellations, and reschedules, and ensure alignment with contractual and budget controls.
  • Ensure completeness and accuracy of procurement documentation supporting the P2P audit trail.
• Digital Procurement & Automation Support
  • Support implementation and refinement of procurement automations, including RPA bots for PO creation, invoice matching, and supplier data validation and AI-assisted tools that enhance data accuracy, classification, and workflow guidance.
  • Identify data anomalies or workflow inefficiencies and report opportunities for automation or optimisation.
  • Collaborate with the Digital Procurement for new digital features, system enhancements, and user experience improvements.
• Invoice, Payment & Issue Resolution
  • Investigate and resolve RFQ, PO and Invoice discrepancies (pricing, tax, quantity), ensuring timely payment and minimal business disruption.
  • Liaise with Accounts Payable to clear blocked invoices and ensure accurate processes.
  • Track recurring issues, analyse root causes, and propose preventive corrective actions.
• Compliance, Risk & Data Governance
  • Ensure that all procurement transactions adhere to internal controls, compliance standards, and approval matrices.
  • Support internal and external audits, prepare data extracts, documentation, and process evidence.
  • Maintain and monitor supplier compliance documents where required (MPAs, NDAs, SOW, risk assessments, etc).
• Stakeholder Enablement & Service Excellence
  • Serve as first-line support for business requestors, guiding them on procurement processes, supporting sourcing pathways, system navigation, and policy requirements.
  • Conduct workshops, micro trainings or quick guides for users on procurement tools, PO requirements, and compliance best practices.
  • Build strong internal relationships to improve adoption of digital procurement solutions.
• Reporting, Analytics & Insights
  • Manage and develop operational dashboards in Tableau, Power BI, or similar tools.
  • Produce weekly insights to support decision-making and continuous improvement.
  • Use data storytelling to highlight bottlenecks and suggest process enhancements.
• Continuous Improvement & Cross-functional Projects
  • Participate in procurement optimisation initiatives, including P2P blueprint updates, Compliance uplift programmes, Digital adoption and training campaigns, Pilot projects for AI-assisted procurement.
  • Suggest improvements to streamline workflows, reduce manual touchpoints, and enhance data accuracy.

What We're Looking For

Skills & Qualifications

• Bachelor's degree in Business, Supply Chain, Technology, or a related field.
• 3–5 years in procurement operations, P2P, or supplier data management.
• Second European language (i.e., French, Spanish, German etc).
• Experience with ERP systems (Oracle preferred) and procurement platforms.
• Exposure to automation tools (RPA, low/no-code tools, AI-enabled workflows).
• Desire proficiency with Tableau or other data visualisation tools.
• Strong analytical and data-driven mindset.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, high-volume environment with strong attention to detail.

Key Competencies

• Digital mindset and curiosity for automation.
• Process discipline and operational excellence.
• Stakeholder orientation and service quality.
• Problem-solving and analytical thinking.
• High ethical standards and compliance focus.
• Adaptability and continuous improvement spirit.

EEO Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.