MANAGER, CHIEF COMMERCIAL OFFICER in England

At Toshiba, we are transforming retail with innovative solutions that tackle everyday challenges. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We provide comprehensive Field Maintenance services, IMACD (Install, Move, Add, Change, Dispose) project delivery, Technical Helpdesk Services, and Managed Service offerings to some of the UK and Europe's leading retail brands. Our portfolio encompasses Toshiba products and OEM solutions, supporting our customers with everything from point-of-sale systems to back-office infrastructure.

We are seeking a detail-oriented Commercial Pricing Manager to join our commercial operations team. This office-based role is critical to our business growth, responsible for developing accurate costings and competitive pricing strategies for our Field Maintenance, IMACD, and Helpdesk service solutions. You will work closely with Service Delivery, Sales, and Finance teams to ensure our pricing models are robust, profitable, and aligned with market expectations.

• Develop comprehensive cost models for Toshiba and OEM product service solutions, including Field Maintenance contracts, IMACD project work, and Helpdesk Services.
• Create competitive and profitable pricing proposals for new business opportunities and contract renewals.
• Build and maintain pricing databases, templates, and tools to ensure consistency and efficiency.
• Conduct profitability analysis on existing contracts and identify opportunities for margin improvement.
• Model Helpdesk service pricing including staffing levels, shift patterns, and multilingual support requirements.
• Prepare financial analysis and pricing recommendations for senior management and director-level stakeholders.
• Ensure pricing compliance with company policies and contractual obligations.

Proven experience in a costing, pricing, or commercial analyst role within a service-based or technology environment is required. Strong financial and analytical skills with excellent attention to detail are essential. Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and financial modelling is necessary. Understanding of gross profit margins, cost allocation, and pricing methodologies is important. The ability to communicate complex financial information clearly to non-financial stakeholders is crucial. Experience in the retail technology, field services, or IT services sector is preferred. Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models is beneficial. Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow) is also advantageous.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email.

Furthermore, we are committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We are passionate about our customers, the retail industry, and becoming a more responsible company as we help create a brighter future.