At a Glance
- Tasks: Lead the transformation of services into a scalable growth engine and drive customer success.
- Company: Join Toshiba Global Commerce Solutions, a dynamic leader in retail technology.
- Benefits: Enjoy competitive salary, health coverage, 401(k) match, and generous paid time off.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Shape the future of services and make a real impact on customer experiences.
- Qualifications: 10+ years in senior leadership with proven transformation experience.
The predicted salary is between 100000 - 150000 £ per year.
Toshiba Global Commerce Solutions is seeking a Vice President of Professional and Operations Services (Americas) to lead the transformation of our services organization into a scalable, high-impact growth engine. This role reports to the SVP of the Software Line of Business and partners closely across Product, Sales, Customer, and Delivery leadership to redefine how services are positioned, delivered, and monetized. This is not an incremental role. It is a transformation mandate. The expectation is to reshape the operating model, strengthen commercial alignment, and build a services organization that consistently drives customer outcomes, adoption, and long-term expansion.
Qualifications
- 10+ years in senior leadership within professional services, client services, or customer success
- Bachelor’s degree in Business Administration, Finance, or a related field or equivalent; MBA is often preferred.
- Proven experience transforming and scaling a services organization
- Demonstrated ownership of meaningful P&L growth, including revenue and margin expansion
- Strong financial acumen, including budgeting, forecasting, and operational discipline
- Executive-level communication and stakeholder management skills
The Mandate
The Vice President will lead the evolution of Professional and Operations Services into a modern, scalable business that is tightly integrated with software and solution growth. This includes shifting from project-centric execution to repeatable, productized offerings, strengthening how services engage in the sales cycle, and building capabilities that extend beyond implementation into ongoing customer value creation. The role requires both building and optimizing. It demands structural thinking, strong commercial instincts, and the ability to drive change across organizational boundaries.
Scope of Responsibility
- Own the Professional and Operations Services P&L across the Americas
- Drive revenue growth, margin expansion, and delivery predictability
- Align services strategy with product direction and sales execution
- Establish services as a core driver of customer adoption, expansion, and retention
- Lead organizational design, portfolio decisions, and operational discipline required to scale
Key Responsibilities
Operating Model Transformation
- Transition from custom project execution to scalable, repeatable service offerings
- Establish predictable delivery models with clear accountability for margin and outcomes
- Reduce implementation duration and variability through standardized approaches
- Implement strong executive governance across strategic programs
- Make structural changes across portfolio, pricing, and organization—not just process improvements
Revenue Growth & Commercial Alignment
- Drive measurable services attach rates across all software and solution deals
- Ensure services are positioned as a standard component of every engagement
- Partner with Sales as a unified commercial engine
- Shift revenue mix toward recurring and expansion-based services
- Convert repeat customization into standardized, monetizable offering
Service Portfolio Evolution
- Implementation & Deployment: Standardize delivery tiers, optimize staffing models, reduce rework
- Advisory & Consulting: Expand value-based engagements tied to measurable business outcomes
- Custom & Engineering Services: Control bespoke work and convert repeat patterns into offerings
- Education & Adoption: Scale programs that improve adoption, retention, and expansion
- Managed & Operational Services: Build as the primary growth engine, including platform operations and continuous engagement
- Introduce AI-assisted delivery and automation to improve efficiency, quality, and scalability
Customer & Executive Engagement
- Engage directly with strategic customers to ensure successful outcomes
- Align services delivery with customer business objectives
- Strengthen long-term relationships that drive expansion and retention
- Act as an executive sponsor on key programs
Financial & Operational Leadership
- Drive improvements in margin, utilization, and delivery predictability
- Establish clear operational metrics and accountability across the organization
- Align structure, processes, and talent to support scalable growth
- Build discipline in forecasting, planning, and execution
Early Focus Areas
- Measurable improvement in services margin and delivery consistency
- Increased contribution of recurring and expansion-driven services revenue
- Higher services attach rates across new and existing deals
- Reduced customer time to value
- Establishment of flagship customer success stories
- Clear differentiation in the market through industry-focused services
Context: Transformation in Motion
Professional Services is being redefined within a broader transformation of the Software Line of Business. Product, Sales, Marketing, Innovation, and Services are being aligned under a more unified model focused on execution, accountability, and growth. This role sits at the center of that shift, with the mandate to ensure services are fully integrated into how the business operates and scales.
Who Thrives in This Role
This role is designed for a leader who builds while optimizing—someone who has successfully driven transformation across services organizations and is comfortable making structural changes. You bring:
- A track record of transforming—not just operating—services organizations
- Strong commercial instincts and the ability to influence deal strategy
- Credibility with enterprise customers and executive stakeholders
- Confidence to challenge assumptions constructively across Product, Sales, and Delivery
- Comfort operating in ambiguity and building structure where none exists
- A bias for action and measurable outcomes
Why This Role Matters
Services play a central role in how customers adopt, expand, and realize value from the platform. This organization directly influences long-term customer success, retention, and growth. This role has executive sponsorship and the authority to implement meaningful change. It is a unique opportunity to shape how services operate, scale, and contribute to the broader success of the business.
VP Professional & Operational Services in Durham employer: Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is an exceptional employer, offering a dynamic work environment in Research Triangle Park, NC, where innovation meets collaboration. With a strong commitment to employee growth, competitive salaries, and a comprehensive benefits package, including health coverage and generous paid time off, we foster a culture of diversity, equity, and inclusion. Join us in shaping the future of retail solutions while enjoying meaningful career development opportunities and a supportive workplace that values your contributions.
Contact Details:
Toshiba Global Commerce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land VP Professional & Operational Services in Durham
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders, attend events, and join relevant groups. The more people you know, the better your chances of landing that VP role.
✨Tip Number 2
Showcase your transformation skills! When you get the chance to chat with potential employers, highlight your experience in reshaping services organisations. They want to see how you can drive change and growth.
✨Tip Number 3
Prepare for those tough questions! Be ready to discuss your P&L management and how you've driven revenue growth in previous roles. Confidence is key, so practice your pitch until it’s smooth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace VP Professional & Operational Services in Durham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the VP role. Highlight your experience in transforming services organisations and how you've driven P&L growth. We want to see how your skills align with our vision!
Showcase Your Leadership Skills:This role is all about leading change, so don’t hold back! Share examples of how you've successfully managed teams and influenced stakeholders. We love seeing candidates who can inspire and drive transformation.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we aim to do in our services!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Toshiba Global Commerce Solutions
✨Know Your Numbers
As a VP of Professional & Operational Services, you'll need to demonstrate strong financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven revenue growth and margin expansion in previous roles. Prepare specific examples that showcase your ability to manage budgets and forecast effectively.
✨Showcase Transformation Experience
This role is all about transformation, so come armed with stories of how you've successfully reshaped services organisations in the past. Highlight your experience in moving from project-centric execution to scalable, repeatable service offerings. Be prepared to discuss the challenges you faced and how you overcame them.
✨Engage with Executive Communication
You'll be interacting with senior stakeholders, so practice your executive-level communication skills. Think about how you can convey complex ideas simply and effectively. Prepare to discuss how you've influenced deal strategies and built credibility with enterprise customers in your previous positions.
✨Align with Company Vision
Familiarise yourself with Toshiba's 'Together Commerce' vision and think about how your experience aligns with their goals. Be ready to discuss how you can contribute to creating a seamless shopping experience for customers. Show enthusiasm for the company's mission and how you can help drive their transformation forward.
