Depot Technician I in Durham

Toshiba Global Commerce Solutions is seeking Depot Technicians who will be responsible for performing bench repairs on Toshiba point of sale equipment, as well as equipment from other manufacturers. This includes (but is not limited to) printers, displays, system units and individual components. This Toshiba facility performs repairs on customer-owned equipment in a fast-paced environment requiring the highest possible levels of quality and consistency. Additionally, this role may be required to train new staff, perform system-based administrative duties, and perform basic work area maintenance including restocking of inventory items, cleaning, material removal, etc. Other responsibilities include the use of diagnostics, mechanical tests and visual inspection to determine defects and required repairs. Repairs generally include replacement of parts, cleaning inside and outside of the machine, and entering system transactions to log activity and parts consumed. You may also be required to perform pick/pack/ship of parts to meet customer orders.

Responsibilities:

• Diagnose and repair point of sale computer equipment
• Use host-based systems to report work performed and parts used
• Perform high quality work and maintain accurate records
• Train new employees on repair and system-based tasks
• Demonstrate teamwork within the Repair Center
• Learn and observe all safety procedures
• Perform pick/pack/ship of components
• Maintain a clean and orderly work area

Required Skills:

• Minimum 1 year experience in electronics repair or assembly
• General ability to follow and perform testing scripts
• Ability to accurately record/document process activity, receipts, parts usage, status, shipping info etc.
• Relatively good knowledge of hand tools and the ability to perform repairs on small product components
• General computer skills
• Strong organizational and process driven skills
• Ability to work in a team environment
• Ability to perform accurately with high quality results
• Ability for high output and quality performance

Preferred Skills:

• Experience working in a computer hardware repair environment

Physical Demands:

• Lifting up to 50 lbs without assistance
• Standing/Walking activities are encountered during 90% of the normal work day
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the work day
• An individual may be required to perform twisting activities, dependent on the type of position he/she needs to place himself/herself in while performing job duties

This is a full-time position located at our Durham TriCenter. No travel is required, overtime may be required when appropriate for business needs. Hours can fall between 7am and 7pm. Typical shift is either 7am-4pm or 10am-7pm. Rotational Saturdays are required.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favourite brands. These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Benefits:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

Diversity, Equity & Inclusion: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part of the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers, the retail industry and becoming a more responsible company as we help create a brighter future.