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- Tasks: Coordinate daily schedules for print technicians and ensure exceptional service delivery.
- Company: Join Toshiba Tec Imaging Systems, a global leader in innovative workplace solutions.
- Benefits: Competitive salary, excellent benefits, and opportunities for career progression.
- Why this job: Make a real impact by enhancing customer satisfaction and driving innovative solutions.
- Qualifications: Experience in scheduling or dispatching, strong communication, and organisational skills.
- Other info: Dynamic team environment with a focus on growth and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Toshiba Tec Imaging Systems (TUIS) is looking for a Dispatcher who is ready for their next challenge and has an in-depth understanding of a similar role. The Dispatcher is responsible for coordinating the daily schedules of field-based print technicians, ensuring efficient service delivery and exceptional customer satisfaction. Acting as the key liaison between clients, service engineers, and internal support teams, this role ensures timely maintenance, installation, and repair of Toshiba print and document solutions.
You will be forward-thinking, curious, and have excellent customer relationship skills. This is an exciting time in the company’s development as we look to further grow and advance our customer solutions offering. You will become a vital member of the wider team, supporting the direction of Toshiba Tec as we embark on diversifying our solutions.
Responsibilities- Coordinate and dispatch Toshiba-certified print technicians for service calls, installations, and scheduled maintenance.
- Monitor technician availability and job status in real-time using internal dispatch software (CRM, ERP, or FSM systems).
- Prioritise service requests based on urgency, SLA agreements, location, and technician skillsets.
- Communicate effectively with customers to confirm appointments, provide updates, and manage expectations.
- Track service performance metrics (e.g., response time, first-time fix rate) and escalate issues where required.
- Collaborate with inventory/logistics teams to ensure engineers have necessary parts.
- Maintain accurate service records and ensure all job notes comply with Toshiba standards.
- Support the wider service delivery team with reporting and administration when needed.
- Proven experience in scheduling, dispatching, or coordination (ideally within field services or print/MFD industry).
- Strong organisational and time-management skills.
- Excellent verbal and written communication skills.
- Proficiency in dispatch or service management software (e.g. Salesforce, SAP FSM, ServiceNow).
- Customer-focused mindset with a commitment to service excellence.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with Toshiba print technologies, MFDs, or similar OEMs.
- Basic understanding of print infrastructure and service workflows.
- Experience working with SLAs and KPIs in a technical service environment.
- GCSEs or equivalent (required)
- NVQ in Business Administration, IT, or Customer Service (preferred)
- Demonstrable experience in a similar role with commercial exposure.
- Confident communicator with strong relationship skills.
- Strong problem-solving and analytical skills.
- Proven experience and understanding of customer needs and meeting expectations.
- Enthusiastic and flexible approach.
- Team player – able to work collaboratively and use own initiative.
- Excellent planning, time-management, and organisational skills – able to prioritise workload and work effectively under pressure.
- Excellent customer-service ethic for internal and external customers.
- Takes responsibility ownership to achieve solutions.
- High level of personal resilience and flexibility.
- Able to build constructive relationships with stakeholders at all levels.
- Communicates clearly and respectfully both in writing and verbally.
- Excellent proficiency with Microsoft Office products.
WHY JOIN US: You will succeed because you’re ambitious and results-driven. You have worked in a similar role before and can draw on a wealth of experience. You will love it because you will have the freedom to make a difference and put your own ideas into practice. Toshiba offers a competitive salary and excellent benefits package and the chance to progress your career within a truly global company.
Dispatcher in West Bromwich employer: Toshiba EMEA
Contact Detail:
Toshiba EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Dispatcher role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational and communication skills. Share specific examples of how you've successfully coordinated schedules or managed service requests in the past.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative and express your interest in the role directly.
✨Tip Number 4
Prepare for interviews by researching Toshiba's services and technologies. Understand their customer-focused approach and think about how you can contribute to their mission. This will show you're genuinely interested and ready to make an impact!
We think you need these skills to ace Dispatcher in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in dispatching or scheduling. We want to see how your skills align with the role of Dispatcher at Toshiba Tec, so don’t hold back on showcasing your organisational prowess!
Show Off Your Communication Skills: Since this role involves a lot of communication with clients and technicians, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to manage expectations and provide updates effectively.
Highlight Your Tech Savvy: Mention any experience you have with dispatch or service management software like Salesforce or SAP FSM. We’re looking for someone who can hit the ground running, so showing familiarity with these tools will definitely give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Toshiba EMEA
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of dispatching and scheduling within the field services or print industry. Familiarise yourself with Toshiba's products and services, as well as any relevant software like Salesforce or ServiceNow. This will show that you're not just interested in the role but also understand the company’s operations.
✨Show Off Your Communication Skills
As a Dispatcher, strong communication is key. During the interview, practice clear and concise responses. Be ready to discuss how you've effectively communicated with clients and technicians in the past. Use examples that highlight your ability to manage expectations and resolve issues swiftly.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you prioritise tasks and manage multiple responsibilities under pressure. You might be asked situational questions, so think of specific instances where your organisational skills made a difference in service delivery. This will help illustrate your capability to handle the demands of the role.
✨Be Customer-Focused
Toshiba values a customer-centric approach, so be ready to share examples of how you've gone above and beyond for customers in previous roles. Discuss your understanding of SLAs and KPIs, and how you’ve used them to enhance customer satisfaction. This will demonstrate that you align with their commitment to service excellence.
